Rotterdam, South Holland, Netherlands
Strategic and operations-focused professional with experience spanning consulting, large-scale digital transformation, operational excellence, and international stakeholder management. I combine a strong analytical mindset with structured problem-solving and a hands-on approach to delivering measurable impact across complex, multi-country environments. Having worked across Financial Services, the Public Sector and consumer industry, I specialize in driving clarity, alignment, and execution — from strategy design to delivery. I thrive in roles that sit at the intersection of people, data, and transformation, where building strong relationships and enabling teams is key to success. I’m naturally curious, ambitious, and energized by working with talented people. Whether the challenge is designing a new operating model, improving commercial performance, or accelerating digital adoption, I thrive where strategy and execution meet. Always open to new conversations — feel free to reach out.
Responsible for Commercial Operations across the EMEA region, driving performance, scalability, and customer experience across multiple divisions within Hunter Douglas. Translating commercial strategy into execution by optimizing dealer performance, enabling sales teams, and strengthening cross-brand collaboration in a complex, multi-country environment. Key focus areas include: - Driving commercial performance through data-driven insights, account planning, and dealer segmentation - Enhancing customer experience across the end-to-end journey, from lead generation to after-sales - Standardizing and optimizing sales and operational processes across regions and brands - Leading cross-functional transformation initiatives, including digital enablement and tooling - Enabling sales teams with the right frameworks, insights, and capabilities to improve conversion, upsell, and retention - Strengthening collaboration across divisions to unlock synergies and growth opportunities Operating in a highly matrixed organization, working closely with commercial leadership to deliver sustainable growth and operational excellence across EMEA.
Head of Operations for the Europe Dealer division Main responsibilities: - Leading the strategic change agenda across the division, to accelerate digital adoption and streamline operational efficiency - Developing of a future proof and sales focused operations function delivering a best in class customer experience - Accelerating implementation of Operational Management of CX teams, to boost customer satisfaction and client retention The Europe dealer division encompasses 16 companies, with the responsible operations function exceeding 150 FTE accross 10 different countries Impact (Limited selection) - Unifying and standardizing IT backbone from a decentralized network into a single suite of solutions accross 14 entities. This focusses on ERP, CRM, Workforce management, Call centre and reporting tools. - Streamlining organization model to focus on capability led service delivery rather than a brand based service model. Achieving a 30% reduction in FTE capacity, whilst maintaining customer service levels. - Integrating CX organizations accross 3 different regions, supporting a new unified sales model
Head of Sales Operations for the Europe Dealer division Main responsibilities: - Re-designing the sales organization to be in line with the renewed EMEA market approach - Driving a strategic salesforce re-organization - Leading implementation of Operational Management (OM) principles in the Europe Dealer network - Advancing the design and foundations of a new Dealer Alliance program - Developing new Wow's to streamline efficient sales conversations and support our sales network Impact (Limited selection) - Integrating sales teams accross 8 different entities. reducing FTE capacity by 25% whilst maintaining sales performance - Enabling customer facing account executives with data based growth initiatives, to grow both HD and customer (dealer) business
Supported the scale-up of Deloitte's Converge Bankingsuite initiative, combining Deloitte’s deep industry expertise, curated technology ecosystem, and scalable cloud-native platforms to help clients accelerate transformation and innovate with confidence. Worked directly with leadership to align strategy, roadmap, and execution across product, engineering, operations, and go-to-market teams. Enabled coordination, operational rigor, and decision-making across a multi-country, multi-disciplinary ecosystem. Main responsibilties: - Acting as key liaison between senior leadership and delivery teams, streamlining communication and decision-making across global Converge units - Coordinating leadership forums, quarterly business reviews, and strategic planning cycles, ensuring transparent communication and execution across Converge’s portfolio - Supporting business development efforts by helping craft go-to-market propositions, client pitches, and value-based use cases for Converge’s cloud-native offerings
Consultant in Deloitte’s Business Operations practice, supporting Financial Services clients through large-scale IT and operational transformations. Worked on strategy development, process redesign, and implementation programs, combining structured problem-solving, data-driven analysis, and hands-on project delivery within complex, multi-stakeholder environments to deliver sustainable improvements. Main responsibilties: - Supporting the development of business and operational strategies for financial institutions - Designing and optimizing end-to-end processes using Lean principles to improve efficiency and reduce complexity - Delivering operational management solutions, including governance structures, KPIs, and performance dashboards. - Conducting data analyses to identify improvement opportunities and model the impact of strategic decisions. - Facilitating workshops, stakeholder alignment sessions, and cross-functional collaboration. - Preparing executive-level reports, recommendations, and implementation plans. - Working in fast-paced environments where priorities evolve quickly, requiring adaptability and strong communication skills
Sales & Marketing Internship focused on supporting the sales department, reaching out to clients as a sales representative as well as conducting a research project on optimizing a global sales & marketing process.
UnknownGroup is a venture apital and global innovation agency that unlocks future business potential by internal and external venturing. The company works with large organizations as their open innovation partner. The aim of these collaborations is to create lasting lasting innovation formulas that combine the potential of a company’s internal workforces and their external environment. As a Lead Expert I advised corporates on innovation strategy and startup collaboration opportunities. Identified, evaluated, and engaged with startups to solve client challenges, and led small teams in delivering innovation projects from concept to partnership design. Main Responsibilities: - Translating innovation needs into concrete startup scouting & partnerships - Managing small teams and coordinated multiple client engagements - Conducting market scans and technology assessments - Supporting corporate innovation strategy and ecosystem development (Role was temporary intermitted in early 2020 for study purposes)