Sacramento, California, United States
I previously was a retail store manager who had been with Express for almost twenty years! As a versatile individual in the retail industry, I have found a love for talent acquisition. Using the tools available alongside my amiable personality has made it possible to hire amazing talent and have guided their onboarding experience. I now have been given the opportunity to work with a talent acquisition team and so excited to continue to learn and evolve. Let’s connect, collaborate and network.
Talent - Attract, develop and retain top talent Support an environment which encourages an exceptionally high level of store morale Focus all store associates on creating an environment built on teamwork and a "one team" mentality Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent Build a succession plan for all roles Identify and nurture the growth of high performing store associates Develop and maximize the success of store associates to achieve sales potential and customer experience Attract, recruit and hire all store associates
Assists in developing, inspiring, and retaining top talent in an inclusive work environment Assists in hiring process from Sales Associates by participating in interviews and providing feedback to Store Manager Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy Create a culture of proactive customer engagement Assist in coaching, teaching and training of Sales Leaders and Sales Associates Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience Assist in overseeing all aspects of daily store operations Execute action plans to optimize results Maintain adherence to Company Policies and ensures safety of associates and customers Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc. Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve