Warrington, Pennsylvania, United States
Hands-on IT Director with 19+ years of experience optimizing IT infrastructure, securing enterprise environments, and leading high-performing technical teams. Proven track record of modernizing systems, implementing automation, and driving operational excellence in fast-paced environments. Passionate about leveraging cloud, security best practices, and virtualization to enhance performance, scalability, and business outcomes.
• Managed 11 diverse IT Professionals responsible for the lifecycle of Windows Server, Linux Server, VMware, and Oracle Databases. This includes Patch Management, Standardization of OS Images, End of Life, Disaster Recovery, Backups, and Risk/Legal Compliance. • Develop and maintained Infrastructure Key Performance Indicators which measured Availability, Performance, Reliability, and Compliance. This data ensures that our Infrastructure Service is held accountable for our team and our business partners. • Strengthened security and streamlined Associate onboarding/offboarding by implementing SailPoint Identity Access Management, automating role-based entitlements and birthrights for efficiency gains. Integrated Single Sign-On (SSO) and Multifactor Authentication (MFA) using AD Connect to synchronize with Azure AD (Entra ID), enforcing two-factor authentication and conditional access policies for enhanced security and compliance.
• Managed a team supporting 400+ Windows Servers, 3,500 devices, Exchange, Citrix, SharePoint, and VMware. • Designed and maintained Windows Active Directory Domain, streamlining authentication, policy enforcement, and compliance adherence.
I was responsible for all levels of support with desktop computing (Macs and PCs). This includes imaging, networking, printing, hardware, and software.