Seattle, Washington, United States
Experienced Operations Specialist with a B.S. in Business Administration/ International Business with an Area of Specialization in Chinese Language. Bilingual in English and Vietnamese with Limited Proficiency in Korean and Mandarin. Studied in Yonsei University for one year with Korean Language Intensive. Has taken up to Intermediate Chinese in San Jose State University. Learned to effectively communicate with different despite cross country barriers. Leadership Experience: - Global Glimpse Student Leadership Program - Youth Leader at Grace Community Church -Camp Co-coordinator at Camp Reunite - Phi Kappa Phi Honor Society -Traffic Supervisor at OEC Group Proficiency in: - Microsoft Word, Excel, and Powerpoint - Salesforce - Public Speaking - Cross Culture communications - Written and Verbal Communication Skills
• Facilitates growth and capacity by managing a team of logistics coordinators, developing long-term business strategies and managing key tasks that target customer-care and operational efficiencies. • Supervises over 300+ freight movements per month from overseas with steamship lines and truckers, reducing average inventory costs by 30% and ensuring timely delivery to customers. • Maximizes profit margins of over 15% per month by effectively partnering, negotiating, and analyzing carrier pricing and market trends on a weekly level. • Spearheads the company’s transition into a new proprietary ERP system by collaborating with engineers and business managers, providing training and documentation for 30+ users. • Improves customer relations by ensuring a 90% delivery rate, proactively identifying concerns and maintaining full transparency of shipment costs and charges, enhancing the whole support experience • Provides high customer satisfaction for VIP accounts by revamping the shipment monitoring process while proactively identifying risks and triaging issues for resolution. • Improve work flow efficiencies by 25% by creating SOPs that minimize risk, redesigning onboarding procedures, and assigning tasks to ensure operational KPI’s are met weekly. • Trains new hires and ongoing employees on industry procedures and company standards.
• Conducted market research on various chemicals and international business regulations to inform sales department of possible sales opportunities and restrictions. • Improved inventory accuracy by creating cargo preparation and shipping purchase orders based on product demand and inventory availability on a weekly basis for overseas operations. • Increased shipping input efficiency by researching shipping route patterns and developing a program that automatically input shipping quotes and data into purchase orders.