Santa Rosa de Cabal, Risaralda, Colombia
-Lead payroll processing across multiple countries, ensuring accuracy in hires, changes, and terminations. -Serve as a payroll subject matter expert, providing guidance and resolving complex issues. -Develop and document payroll processes, including expatriates, taxes, and compliance. -Address complex payroll inquiries from leaders, employees, and HR teams using best practices. -Manage payroll tax compliance, including filings, amendments, and necessary registrations. -Evaluate and optimize payroll technologies, integrations, and new system implementations. -Coordinate year-end payroll processes and related benefits activities. -Oversee withholding and unemployment tax registrations, ensuring compliance with vendors. -Create and manage scheduled and ad hoc payroll reporting. -Mentor, train, and provide feedback to team members, supporting their professional growth. -Act as the primary contact for payroll vendors and service providers
-Conduct payroll processing for multiple countries to ensure adds, changes, and separations are accurately reflected - Serve as a point of contact for leaders and employees for time and attendance and payroll; use knowledge of best practices to provide resolution and follow-up to payroll inquiries; assist other payroll personnel with complex issues - Ensure integrity and accuracy of payroll data and compliance with all government requirements - Modify existing and create new ad hoc and scheduled reporting Process new hires, employee changes, and separations in HCM system; identify and resolve conflicting and/or erroneous information - Ensure accurate pay calculations and benefit deductions for all employees, including special situations such as new, promoted, transferred, or terminated employees Administer any irregular payments such as incentives, bonuses, commissions, disability or other company benefits; administer garnishments and serve as primary contact with agencies and law firms - Obtain and track necessary registrations for withholding and unemployment; works directly with vendors and provides guidance and information - Assist with the review and performance evaluation of technologies; including but not limited to new HCM modules, new releases, new integrations, and new systems - Responsible for liaising with appropriate vendors and agencies regarding payroll tax administration, and auditing and ensuring accuracy of all filings
-Payroll review including overseeing financial accounting and matters related to benefits, taxes, and monthly updates. -Process new hires, employee changes, and separations in HRIS system; identify and resolve conflicting and/or erroneous information. -Review Social Security, AFC, APV contributions, and Keep up-to-date employee HR folder. - Review and management of monthly social security provision. - Administer any irregular payments such as incentives, bonuses, commissions, disability or other company benefits. - Control and process the legal requirements according actual legislation.
-Implement strategies for promoting promotional campaigns in order to increase sales through different communication channels (email, text messaging, telemarketing, Facebook). -Standardize and optimize the daily activities of call center assistants through studies of methods and time. -Control and update the nationwide customer database in accordance with the provisions of Law 1581 of 2012 on Habeas Data. -Establish procedures for adequate treatment of PQRS (complaints, claims, suggestions, and compliments) in accordance with the terms of the law.