Faridabad, Haryana, India
Senior Product Manager with 15+ years of experience in Product Strategy, Digital Transformation, and Operational Excellence across EXL, EY, and global enterprise accounts. I specialize in building data-driven products, leading cross-functional teams, and driving cost efficiency through Six Sigma and Agile practices. Known for delivering high-impact products within the Microsoft ecosystem, setting up large-scale excellence frameworks, and improving customer experience through automation and analytics. Also a hiring manager, interview mentor, and community leader (37K+) who supports candidates with PM, Power BI, and Data roles.
Led 18 members cross-functional team to build and scale Microsoft ecosystem products used by 1.8K+ users. Delivered 3 major product releases, improving customer adoption by 56%. Designed product roadmap using MoSCoW, RICE, and OKR frameworks. Improved product performance using analytics (Power BI, SQL) resulting in 15–20% efficiency gains. Owned PRDs, user journeys, feature prioritization, and backlog grooming in Jira / ADO.
Delivered end-to-end digital transformation roadmap for enterprise clients. Automated 109 clients' operational processes, reducing manual effort by 35%. Implemented Lean + Six Sigma initiatives saving 4M$ amounts. Drove adoption of analytics dashboards using Power BI, leading to real-time decision making. Key Achievements: 🚀 Successfully executed complex projects 🔄 Implemented strategies for continuous improvement 🤝 Fostered a collaborative team culture
Set up a full Quality & Compliance framework across 3 functions. Led Six Sigma (DMAIC) projects delivering 25% reduction in errors. Conducted audits (internal/external) improving process compliance score. I had the privilege of setting up and leading a quality and compliance team for one of the Big 4 companies, where I played a pivotal role in driving excellence and adherence to industry standards.
Working as project leader in business excellence. Project area - Pre-Employement verification, Background verification, Program management, New clients onboarding, End to End Project delivery,
• Served as Program Manager to develop a key product in collaboration with the product team, defined roadmaps • Led a team of 6 members & established a Quality and Business Excellence function to drive process maturity • Built end-to-end reporting frameworks with the MIS team, introducing Power BI dashboards with automated data-source integrations • Streamlined data pipelines and reporting automation to improve visibility, decision-making efficiency • Drove cross-functional alignment between delivery, product, MIS, and leadership teams to ensure successful execution
I am working in Operations projects with one of the big Utility Client of UK
• Worked as a Business Analyst to drive improvement projects using Six Sigma methodology, enhancing process efficiency and quality • Collaborated with cross-functional teams and clients to support smooth process transitions and migrations • Worked with the MIS team to develop Excel-based reporting and volumetric analysis on financial data
I am working in Central Solutioning function at EXL