San Francisco, California, United States
Senior Analyst with over 6 years of systematic analysis experience in risk and issue management, program management, project start up, and strategic planning, within corporate and government service sector.
I am the Policy and Contracts Analyst for the San Francisco Department of Homelessness and Supportive Housing (HSH). I manage the full lifecycle of city contracts with service providers who deliver critical outreach and shelter programs to individuals experiencing homelessness across San Francisco County. My work involves drafting, negotiating, executing, and amending complex government contracts to ensure they meet fiscal, legal, and programmatic standards. I collaborate closely with program managers, legal teams, and finance staff to develop scopes of work, define performance metrics, and ensure compliance with city, state, and federal regulations. Beyond contract administration, I take an active role in program oversight and strategic implementation. I monitor service delivery, track key performance indicators, and support continuous quality improvement to ensure providers meet their contractual obligations and achieve meaningful outcomes. My role also includes budgeting, regulatory compliance, and providing technical assistance to community-based organizations and internal stakeholders. I specialize in bridging the operational and communication gaps between service providers and government leadership. With a strong background in compliance, public-sector procurement, and cross-agency coordination, I work to improve systems and policies that drive long-term impact. By combining contract expertise and strong analytical skills with a commitment to public service and social equity, I aim to strengthen the infrastructure behind San Francisco’s homelessness response, ensuring programs are both efficient and responsive to the needs of our most vulnerable populations.
As a Senior Analyst at Deloitte within the Government and Public Services (GPS) practice, I led the Risk and Issues Management function for the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS), a high-impact health technology initiative serving California’s most vulnerable populations. In this role, I provided compliance-focused project leadership and risk advisory services to State of California executives and cross-functional delivery teams. I managed risk registers, facilitated root cause analyses of system failures, and developed mitigation strategies to minimize financial and operational exposure. My risk assessments informed executive decision-making and ensured alignment with state and federal regulatory requirements. Serving as the primary liaison between Deloitte and state leadership, I coordinated across a 100+ person technical teams, including software engineers, QA analysts, and policy stakeholders, to resolve issues and ensure on-time delivery of critical system components. I led project work streams with a focus on strategic alignment, technical risk tracking, and cross-team accountability. I also played a key role in the financial oversight of system issues, producing financial impact analysis that helped the client prioritize resources and address high-cost problem areas. To support continuous improvement, I facilitated team-wide knowledge sessions, strengthening compliance awareness, issue management processes, and collaboration across technical and non-technical teams. By integrating consulting strategy with operational risk management and regulatory insight, I contributed to the long-term success and stability of a system that plays a vital role in California’s healthcare infrastructure.
As a Program Analyst at Sacramento Steps Forward (SSF), a leading 501(c)(3) nonprofit for Sacramento County’s federal Continuum of Care (CoC), I contributed to transformative efforts aimed at ending homelessness through data-driven, equity-centered solutions. SSF serves as the central coordinating body for homelessness response in the region, managing multimillion-dollar federal, state, and local investments to fund shelter, housing, and support services across Sacramento County. In this role, I helped design and implement the county’s newly launched $16 million Coordinated Access System, a unified entry point to streamline how individuals access shelter and housing services. I also evaluated and improved the existing Coordinated Entry System for permanent housing. I provided program start-up expertise for 12 new affordable housing projects and ensured compliance across 55 housing initiatives. I consult providers on service plans to improve health and housing outcomes in our community. During my time in this position, I have coordinated and successfully placed over 5000 individuals and families experiencing homelessness into housing by utilizing data metrics and racial equity standards. My efforts contributed to housing thousands of individuals and families experiencing homelessness. By using key data metrics and system analysis, I led process improvements that enhanced service delivery, ensured equitable outcomes, and improved system efficiency. I worked across sectors, acting as a liaison among case managers, community partners, government agencies, and executive leadership, to help Sacramento Steps Forward fulfill its mission of driving systemic change and advancing racial equity in the homelessness response system.
My Sister's House is a non-profit organization that serves Asian and Pacific Islander and other underserved women and children impacted by domestic violence, sexual assault, and human trafficking by providing a culturally appropriate and responsive safe haven, job training, and community services. As Continuum of Care Program Manager, I established and led the newly implemented Continuum of Care Homeless Housing Program at My Sister's House Nonprofit. I managed a team who assisted with case management and housing navigation. I helped our survivors who are experiencing homelessness by providing housing assistance, crisis intervention, and referrals. Since this program was recently funded and new to the nonprofit, I organized and developed the program framework and implemented necessary systems. I helped modernize the nonprofit by building the Apricot secured database site and collected the data that is sent to the Home and Urban Development (HUD) government agency. I collaborated with multiple agencies and nonprofits to ensure that their programs are equipped to serve victims and survivors of domestic violence, sexual violence, and/ or human trafficking. I oversaw about $500,000 of HUD project funding.
IUSSC is UCLA's newest thinktank for all solutions urban sustainability. The first project being tackled is that of waste (both bio and organic) in Los Angeles, how to reduce it, manage it, track it, and provide the Los Angeles city government with a realistic and sustainable plan to solve Los Angeles' waste problem. IUSSC does this by intensive and extensive research of both Los Angeles and another megacity similar to it, Mexico City. Results are published in academic journals and recorded in informative documentaries. As the founder, I helped establish the research organization into a class, headed and directed research plans for the different divisions, planned an international summit to Mexico in order to present our research to their top university, and directly conducted my own research on environmental issues in relations to homelessness that were not previously explored.
The homelessness sustainability research division focused on the connection between dumpings, street litter, etc., and the concerning growth of the homeless population in Los Angeles City. The division gathered data on the amount of waste collected, along with the concentration of homeless individuals according to the districts of Los Angeles. The division directly worked with companies and nonprofits, such as Chrysallis, to devise ways to alleviate one by actively reducing the other through education, outreach, and support.