Brazil
I am a FinCrime Analyst at Revolut, where I focus on protecting the financial ecosystem through rigorous investigations and regulatory reporting under COAF jurisdiction. My approach is driven by a background in Engineering and a Post-Graduate degree in Business Administration, allowing me to apply an analytical, process-oriented lens to complex financial data. Prior to Revolut, I spent several years at Binance, where I led incident responses for major events and conducted global Customer Due Diligence across Latin America, Asia, and Europe. I am passionate about the intersection of technology and financial integrity, constantly seeking to refine my skills in risk mitigation and fraud prevention.
Lead end-to-end investigations into complex financial crime cases, applying advanced analytical judgment to identify grounds for suspicion of money laundering and terrorist financing. Execute high-quality SAR/UAR filings under COAF jurisdiction, ensuring all reports meet rigorous regulatory standards and legislative requirements. Conduct deep-dive Transaction History Analysis and OSINT research to reconstruct financial activity and verify customer profiles. Act as a key point of contact for law enforcement agencies regarding ongoing criminal investigations stemming from submitted SARs. Collaborate with cross-functional teams to provide front-line compliance support, utilizing agile project management tools to streamline investigative workflows and improve internal processes.
Conducted comprehensive Customer Due Diligence (CDD) and Know Your Customer (KYC) reviews for clients across multiple regions, including Latin America, Asia, and Europe. Utilized World-Check and other screening tools to identify and assess risks related to Politically Exposed Persons (PEPs), sanctions lists, and adverse media. Performed Open-Source Intelligence (OSINT) research in English, Portuguese, and Spanish to investigate potential risks and verify customer information. Analyzed and verified customer documentation and proof of address in various languages, ensuring strict adherence to local and international compliance regulations. Identified, investigated, and escalated potential financial crime risks, including money laundering and fraud, contributing to a secure and compliant trading environment.
Built and coached a new team that consistently achieved elite benchmarks—96% Quality Assurance (QA) and 98% Customer Satisfaction (CSAT). Led incident response for a major fraud event, overseeing investigation efforts, evaluating user impact, and acting as the primary liaison with the Legal team. Collaborated cross-functionally with Risk, Product, Legal, and Marketing teams to resolve user-impacting issues, align strategy, and drive improvements to the customer experience. Authored and maintained dozens of SOPs used across a 100+ agent support organization, streamlining workflows and improving consistency and scalability. Improved core KPIs, including First Response Time, Chat Response Time, and Average Handling Time, through targeted training, SOP optimization, and real-time coaching. Served as a senior Subject Matter Expert (SME), resolving complex escalations daily and supporting frontline agents with procedural guidance and live decision-making.
Managed a high volume of live chats in Portuguese, English, and other languages, providing comprehensive multilingual support. Identified and evaluated customers' needs to deliver tailored solutions, consistently providing accurate and valid information while adhering to all communication guidelines and policies. Handled customer complaints by providing effective solutions and options within strict time limits, and followed up diligently to ensure complete resolution. Consistently maintained a 95% Quality Assurance (QA) score, placing me in the top 10% of my team and significantly exceeding the 90% team target. Earned a 98% average Customer Satisfaction (CSAT) score, consistently receiving positive feedback for my problem-solving skills and empathetic approach
Led a 3-person marketing and sales team, developing and executing strategic campaigns that increased market penetration. Achieved company payback 6 months ahead of schedule through effective sales strategies and targeted marketing initiatives. Spearheaded the company's successful transition to a remote work model in response to the COVID-19 pandemic, ensuring operational continuity.
Participation in the development of a new mobile bathroom cabin for the company. Elaboration of a cost calculation system for renting mobile bathrooms cabins for events. Application of marketing tools in the elaboration of the company's strategic planning and specific marketing actions. Creation of marketing actions to contribute to the penetration of the company in the market.