São Paulo, Brazil
• Responsible for driving Continuous Improvement initiatives across South America operations. • Leading updates and standardization of operational work instructions. • Supporting WMS continuous improvement and optimization. • Collaborating with cross-functional teams to identify and eliminate process inefficiencies. • Working closely with Product teams to implement scalable solutions across multiple warehouses.
• Co-built and structured the Exception Handling department from scratch. • Standardized processes and documentation for exception case management. • Led a dedicated Data-focused area within the Exception Handling team for 3 months. • Supported root cause analysis and data-driven decision-making across operations. • Improved the accuracy of operational KPIs and exception resolution time.
• Developed and maintained monitoring KPIs using Tableau dashboards. • Automated operational reporting and conducted SQL-based data analysis. • Identified bottlenecks and proposed system/process enhancements.