New Delhi, Delhi, India
Logistics, Courier & Cargo professional with 23 years of hands-on experience in end-to-end Operations Management including Branch Operations, Transportation Management, First Mile, Last Mile, RTO, FTL/LTL, Line Haul, Warehouse Operations, Supply Chain, and Network Development. Throughout my career, I have managed logistics and transportation operations across India, with Nepal, and the North East region, leading branch networks, warehouse operations, and customer-focused delivery systems with a strong execution-driven approach. My expertise lies in building and managing scalable logistics operations with a focus on efficiency, cost optimization, service quality, and operational excellence. 🔹 Core Expertise: Branch & Operations Management FTL / LTL & Line Haul Operations First Mile & Last Mile Logistics Warehouse & Distribution Management Multi-location Network Operations (India, Nepal, North East) 3 PL coordination Fleet Coordination & Transport Management Team Leadership & Performance Management Customer Relationship & Service Excellence Process Improvement, SLA Compliance & Cost Optimization I strongly believe that sustainable operational success is achieved through strong execution, disciplined processes, and empowered teams aligned with business goals. .
Managed multiple hubs, branches, and operational locations across assigned regions. Key Responsibilities • Managed Branch Operations, Transportation Management, FTL/LTL Operations, Line Haul Management, Warehouse Operations, and Network Coordination. • Handled overall P&L, Cost Optimization, Service Level Improvement, and Operational Excellence initiatives. • Managed manpower planning, recruitment, training, performance evaluation, and team development. • Ensured compliance with company policies, SOPs, safety standards, and operational procedures. • Monitored operational performance through regular MIS analysis and implemented process improvement initiatives. • Supported network expansion, branch setup, and business development initiatives. • Coordinated logistics and transportation operations across India & Nepal. • Maintained strong customer relationships and ensured SLA compliance and service excellence. Key Achievements ✔ Successfully expanded logistics operations across India & Nepal. ✔ Played a key role in establishing new branches and strengthening transportation networks. ✔ Improved operational efficiency through process improvements and cost optimization initiatives. ✔ Enhanced customer satisfaction by improving service quality and operational performance. ✔ Built and developed high-performing operations teams through effective leadership, training, and performance management. ✔ Successfully established and operationalized new branches and transportation networks across North East India, including Guwahati, Shillong, and Manipur. Delivered operational excellence by ensuring consistent SLA compliance, service quality, and seamless day-to-day operations.
Managed complete branch operations across South Delhi, East Delhi & Faridabad, ensuring smooth pickup, delivery and last-mile execution. Led a team of 25+ employees and managed a fleet of 10 dedicated vehicles, ensuring high productivity, service quality and on-time deliveries. Handled key client relationships and provided end-to-end operational support for major customers including Aditya Birla Fashion & Retail, Skechers, Mahindra Logistics, Reliance, Shahi Exports, Beetel and other corporate accounts. Planned and monitored daily pickup & delivery operations, including mall deliveries, appointment-based deliveries, reverse logistics and critical shipments. Coordinated with clients, warehouses, transporters and internal teams to resolve operational issues and maintain SLA commitments. Supported business development and sales teams by ensuring seamless onboarding, operational planning and customer satisfaction. Managed complete branch administration including cash flow, petty cash, branch expenses, vendor coordination and MIS reporting. Led manpower planning by recruiting delivery associates and operational staff, conducting interviews, preparing rosters, assigning duties and forwarding candidates for final approval. Trained and mentored team members on SOPs, customer service, safety and operational excellence. Optimized vehicle utilization, route planning and resource allocation to improve efficiency, reduce costs and enhance service performance. Ensured compliance with company policies, operational SOPs and customer-specific requirements while maintaining high service standards. Maintained strong customer relationships through proactive communication, quick issue resolution and consistent operational performance.
Managed Nepal logistics and shipment movement operations. Coordinated with transporters and resolved transit-related issues. Supervised field staff and daily operational activities. Managed finance and commercial documentation processes.
Managed Snapdeal RTS operations across PAN India branches and hubs. Coordinated pickups from Surat, Mumbai, Delhi, Bangalore, and other major cities. Handled vendor coordination and operational management for timely shipment movement. Conducted client visits for relationship management and operational support. Managed reconciliation, MIS reporting, and operational monitoring. Contributed significantly to business growth up to approximately INR 1 Crore volume. Traveled to Mumbai and Kolkata for branch setup and operational coordination. Managed NDR, last-mile delivery operations, customer escalations, and transporter coordination.
Managed key e-commerce accounts and PAN India shipment operations. Coordinated COD and prepaid shipment activities. Maintained MIS reports and reduced RTO percentages. Coordinated with vendors, branches, and international shipment teams. Handled customer communication via email and phone for shipment updates and support.