Ranchi, Jharkhand, India
I am a results-driven Assistant Manager at Reliance Retail with hands-on experience in retail operations, team management, and customer engagement. Passionate about building strong distribution networks and delivering consistent business growth. With a solid academic foundation from Indira Gandhi National Open University and a deep understanding of the Jharkhand market, I aim to contribute to organizations that value strategic thinking and on-ground execution. Currently open to new opportunities in sales, marketing, and retail leadership roles. * Total Years of experience 12 * Industry expertise (Mobility, Telecom, Retail distribution, Consumer durable, Chanal sales etc.) * Career aspirations (looking to grow into a Zonal Sales Manager or similar role)
Location: Currently (Daltanganj, Gadhwa & Latehar) Before this Location (Ranchi, Hazaribag & Chatra) Key Responsibilities: • Leading JMD (Jio Mart Digital / Distribution) operations across 3 districts, with full accountability for revenue and sales performance. • Managing and mentoring a team of 15 employees along with 8 Motorola mobile promoters, ensuring achievement of monthly and quarterly targets. • Overseeing the distribution operations for POCO mobiles in the assigned territory, ensuring smooth functioning of the distributor ecosystem. • Responsible for driving both primary and secondary sales through strategic planning and execution. • Collaborating with cross-functional teams to optimize sales efficiency, monitor market trends, and develop promotional strategies. • Regularly conducting performance analysis and reporting to higher management to drive data-backed decision-making.
Location: Jharkhand (Ranchi, Ramgarh, Bokaro, Gumla, Garhwa, Daltonganj) Key Responsibilities: • Managed a 10-member sales and distribution team. • Handled six company clients across multiple districts, including Ranchi, Ramgarh, Bokaro, Gumla, Garhwa, and Daltonganj. • Achieved monthly and annual revenue targets set by the company. • Ensured product delivery to customers' homes within defined TAT (Turnaround Time). • Planned and monitored regional sales operations. • Tracked team KPIs and prepared performance reports.
Location: Ranchi, Ramgarh, and Hazaribagh (Jharkhand) Key Responsibilities: • Managed operations across three districts under my jurisdiction. • Oversaw and coordinated with three distributors to ensure timely primary sales. • Facilitated stock billing from retailers to maintain efficient supply flow. • Supervised DTH activations and ensured smooth onboarding of new customers. • Implemented strategies to reduce DTH churn and improve customer retention.
Key Responsibilities: • Coordinated the implementation of the CSC (Common Service Center) Project under the Government of Jharkhand in Khunti district. • Recruited and managed 86 CSC operators across all panchayats to deliver digital services to rural communities under the PMGDISA initiative. • Oversaw the establishment of new CSCs, Aadhar centers, and Bank BC points to expand the digital infrastructure. • Acted as the primary liaison for the district, reporting directly to the District Collector on project progress and operational updates. • Contributed to IT solutions deployment and managed various marketing activities as part of the broader outreach strategy.
Key Responsibilities: • Provided customer service and backend support as part of business process outsourcing operations. • Handled client communications, data entry, and issue resolution across multiple service domains. • Ensured high standards of accuracy, productivity, and customer satisfaction in all assigned tasks. • Supported team goals through collaborative work and process improvement initiatives.