Atlanta, Georgia, United States
Accomplished business professional with success driving design/deployment of strategic-level training and development plans that support sales organizations. Position companies for improved performance with programs that deepen understanding of customer needs/objections and drive customer excellence. Demonstrated strengths assessing organizational needs and changes in culture, products, procedures, and services to define standardized policies, practices, and Key Performance Indicators (KPIs). Effectively manage program facilitation, logistics, materials preparation, pre-/post-training performance measurement, and validation of program effectiveness. Specialties: Prospecting & Lead Development, Customer Needs Assessment, Consultative Selling, Solutions Design & Delivery, Value-Add & Partnership Selling, Effective Sales Presentations, Contract Negotiations, Post-Sale Service & Support, Relationship Building, Key Account Management, Sales Force Automation -Siebel Performance Improvement, Sales Effectiveness, Revenue Optimization, Enhanced Product Knowledge
Responsible for providing quality training and educational services for all levels of Kaiser Permanente clinicians and staff that use computer tools in their daily work. Research, design, and produce appropriate written instructor and student materials; provide computer classroom instruction for a variety of software products including MS Office products as well as Kaiser Permanente’s Electronic Medical Record (Epic); act as a change agent and catalyst of enthusiasm to create positive energy in students, co-workers, and peers; assess target audience's learning needs in support of organizational strategy, core processes, and identified competencies; identify knowledge & skill gaps and develop training plans to close the gaps; conduct post instruction outcome evaluations measuring effectiveness of training programs; provide coordination of regional computer training activities by understanding patient care processes across departments and disciplines.