San Francisco Bay Area
Highly productive, reliable, meticulous, consistent, motivated and lifelong learner professional with 20+ years of experience and the ability to provide comprehensive global and domestic sales, customer service, operations and project support within diverse industries. — Key Qualifications — - Proven track record of effectively managing customer accounts and accurately maintaining business- development efforts within time and budgetary constraints while adhering to complex regulatory guidelines. - Adept at planning, organizing and coordinating activities related to international customers and vendors and developing processes to improve efficiency and achieve organizational goals. - Highly focused and results-oriented in prioritizing and supporting deadline-driven tasks; analytical individual that excels in cross-functional team environments. - Deep understanding of domestic and international transportation modes. Detailed knowledge of commercial terms, regulations, instruments and safety standards associated with supply chain management / Logistics. - Passionate, down-to-earth and self-motivated to achieve goals and contribute to business success. - Able to adjust and thrive in a fast-paced environment with changing requirements, schedules and priorities. - Proficient in Mac and PC operating systems; Google Suite (Gmail, Drive, Sheets, Documents, etc.); strong Microsoft Office Suite skills including Word, Excel and PowerPoint; Monday.com and Jira for Project Management; Outlook, Zendesk, Slack, Zoom, SAP, X-Tuple ERP, Famous, Axapta, ClickView, QuickBooks. Data entry including type 65 wpm and 10 key. Fluent in English and Spanish. — Educational Background — Solid general education, a fundamental understanding of business concepts and practices, a deeper knowledge of one major area of business, International Trade, and an appreciation of the role of business in society both in the United States and globally. In today's business world, the globalization of markets and production of goods and services is more evident than ever. Global trade is growing at unprecedented speed and is affecting all businesses, even those focused on the domestic market.
Selected Contributions: . Responsible for managing the end-to-end sales order process from entry to completion. Key duties include accurately entering and maintaining orders in SAP, verifying data integrity, and tracking order status to ensure seamless and efficient processing. . Maintain meticulous records of all incoming data and source documents with a strong emphasis on data accuracy, compliance, and attention to detail. Oversee the order fulfillment lifecycle, proactively managing order flow and addressing delinquencies or delays to ensure timely delivery and customer satisfaction. . Requires strong knowledge of account details, including pricing, delivery methods, contractual requirements, and quotation discounts, obtained through research across multiple systems. . Responsible for processing sales orders and coordinating with distributors to resolve PO issues or discrepancies. . Collaborate cross-functionally with logistics, regulatory, finance, and supply chain teams to coordinate international shipments, resolve order discrepancies, and ensure alignment with global trade and business requirements. . Provide outstanding customer service, acting as a liaison between clients, internal departments, and external partners to support smooth communication and issue resolution. . Operate effectively in a fast-paced, international business environment, managing multiple priorities, adapting to shifting deadlines, and contributing to the continuous improvement of order management and fulfillment processes.
. Worked with distributor and accounting to ensure assigned accounts are in good standing. . Processed distributors credits and quarter marketing coop spend. . Organized and prepare export documentation for international shipping to meet customer deadlines. . Coordinated and management of international shipments. . Assisted in project management of customized orders by liaising with Materials department and distributor. . Assist in forecasting for assigned accounts. . Liaise between Nordic Naturals and distributors for all new product launches. . Learn about business practices, trends, market, competition, keys for success in the territory/market segment. . Increase sales by offering new products, work with distributors to identify products that have potentially work in the assigned territory. . Proficient in inventory tracking and order fulfillment systems. . Organizes and consolidates LTL and FTL shipments into container loads where applicable, while reducing transportation expense . Monitors shipments to ensure on-time pick-up and delivery. . Other duties as assigned.
• Learn about business practices, trends, market, competition, keys for success in the territory/market segment. • Liaise between Nordic Naturals and distributors for all new product launches. • Review current promotional materials and recommend localization as needed. • Increase sales by offering new products, organizing promotions, help build a sales and marketing strategy with distributor. • Drive effective and efficient management and logistics for approved Nordic Naturals marketing materials including but not limited to: catalogs, posters, banners, social media, webinars, trade show materials, samples, etc. Partner with our International Marketing Manager to determine the best strategy and execution of new materials launches by overseas Distributor. • Assist in building PowerPoint presentations. • Work with distributor and accounting to ensure assigned accounts are in good standing. • Demand Forecasting and Demand Planning for assigned Distributors. • Take care of consumers by redirecting them to our distributors or taking care of them directly. • Inventory Management by assigned Distributor, Forecasting and liaison with Materials Department for accurate and timely Supply Chain Flow. • Handle all distributor shipping logistics. • Determines and maintains appropriate export classification (Harmonized Tariff Schedule and Schedule B), country of origin, USCMA, Free Trade Agreements, etc. • Assist in project management of customized orders by liaising with Materials department and distributor. • Registration Affairs such as: acts as liaison between the Company and domestic/international regulatory agencies and complete Certificates of Free Sale (CFS), obtaining Apostille. • Other duties as assigned.
Directed the full inventory commodity flow from import and domestic purchasing to delivery of product to clients, warehouses, and final cost build-up. Coordinated a variety of processes such as import of fruits via international ocean vessels, truck load times, and order delivery. Guided vendor and client communications regarding loading and delivery expectations and conflict resolution. Reviewed data requests pertaining to ocean, air, international and intermodal freight. Calculated metrics including discounts, margins and markups, interest, volume, brix, weight and temperature conversions. Integrated commodity sample requests and dispatch per vendor and customer product specifications. Selected Contributions: • Developed procedures to improve efficiencies within the international import operations department resulting in a 15% reduction in data entry and analytical calculation errors. • Proactively assumed additional responsibility including supporting six International Traders simultaneously contributing to exceeding sales goals by 8%.
Developed a database of new sales opportunities through targeted outreach campaigns utilizing web search engines and prospective and existing clients. Responded to customer inquiries and resolved issues and returns. Managed website appearance, content, edits, and navigation. Performed a variety of other duties such as approving A/P invoices, entering cash receipts, creating invoices, reconciling credit card transactions, and preparing shipping and product labels. Handled inventory receipts and withdraws accurately tracking inventory levels in a database. Selected Contributions: • Generated $100k in revenue growth in six months while maintaining positive profitability. • Provided exceptional customer service by establishing effective working relationships with clients leading to increased sales lead and referrals.
Business Market Research. Competitive Analysis. International Operations strategy recommendation. Improved Web site appearance.
Recorded price and volume quotations generating offers within defined sales consignment criteria. Forecasted commodity sourcing from multiple global locations managing unplanned supply changes. Input order information into a database monitoring order status through delivery or cancellation. Coordinated rejection process issuing appropriate notifications and required documentation while providing exceptional customer service. Collaborated with accounting department in collecting receivables. Served as a backup to other account representatives as needed. Selected Contributions: • Strategically and tactically supported the development of DOE operations to meet overall company objectives accomplishing annual sales of USD 20 – 22 MM. • Consistent on call availability after hours, weekends and all holidays to best achieve Best in Class Customer Service which optimizes grower returns and achieve aggressive Company sales goals.
Provided international account operations expertise for all export and import customers. Graphics Design and Printing Coordinator.