Jaipur, Rajasthan, India
Strategic and results-driven professional with expertise in Administration and Corporate Social Responsibility (CSR). Experienced in enhancing organizational efficiency, managing stakeholder relationships, and leading impactful CSR initiatives aligned with business and community goals. Skilled in strengthening operations, fostering collaboration, and building a culture of integrity and social responsibility.
Scope of work includes managing a team of 12 people, who work relentlessly for effecting delivery of various Customer deliverables like cheque book, Cards, statements, ATM Pins, infinity passwords etc. received from Central Production Team under Bulk & Break model within an agreed Turn Around Time. This involves co ordination with various couriers including India Post department, Central Production Team along handling critical customer escalations arising thereto.
A) Driving Audit Preparations across the Region : Developing & implementing handy, innovative Audit &Compliance Trackers & other facilitating tools for Regional Processing Center (RPC) Head, Team Leader & Process Managers. B) Held the Responsibility of Audit Co ordinator for Concurrent Audits (CCA) across the Region. C) Soax Audit Location Co ordinator D) Process Awareness Testing (including Banking and economy related updates) across the Region : Initiated various Banking Knowledge Series which tested User’s awareness on activity and processes they handle E) Designing of Daily/ Weekly and monthly checklist for various Supervisory Roles.
Handled Outward Clearing activity for entire Jaipur during this period.