Singapore, Singapore
I specialize in cybersecurity SaaS, managing enterprise accounts across APAC with a deep passion for helping organizations stay secure, resilient, and successful. 🔹 Collaborate: Work closely with enterprise customers to deeply understand their business goals, ensuring our solutions drive measurable outcomes. 🔹 Trusted Advisor: Serve as a strategic partner to clients, guiding them through product adoption, change management, and long-term value realization. 🔹 Renewals: Own and execute renewal strategies across multi-million dollar portfolios, consistently reducing churn and securing recurring revenue. 🔹 Retention & Growth: Proactively manage account health to drive adoption, identify upsell opportunities, and build expansion pipelines. 🔹 Technical Understanding: Bridge commercial goals with technical to solve complex challenges. 🔹 Cross-Functional Collaboration: Advocate close collaboration across Sales, Product, and Support teams to deliver seamless, customer-centric experiences. 📩 Do reach out if you're looking to collaborate, share insights, or explore customer success opportunities i
watchTowr is a cybersecurity company that helps organizations find and fix vulnerabilities through real-time attack surface monitoring. As the first Customer Success Manager for the APAC region at watchTowr, I own end-to-end customer relationships with Enterprise clients—including Fortune Global 500 organizations—across diverse industries. I serve as the strategic point of contact, driving successful onboarding, adoption, retention, renewal and growth of the watchTowr’s platform.
At Darktrace, a leader in cyber-defense solutions for network and cloud security, I manage and nurture Enterprise client relationships across Singapore and Malaysia. I oversee renewal activities, drive customer success metrics, and lead cross-functional teams to align sales, marketing, and operational strategies. My proactive engagement with clients has significantly increased customer retention by developing tailored solutions that cater to their unique business needs.
During my tenure at Opentext, a Canadian MNC specializing in Information Management and CEM solutions, I focused on outbound prospecting and pipeline building for new businesses in Greater China and Southeast Asia. My dedication led to a P.R.I.D.E award in the fourth quarter of 2021 for exceptional performance, recognizing my 165% overachievement of quota.
At Keppel Sea Scan, part of the Forbes 2000-listed Keppel Group, I led planning, strategy, and sales initiatives targeting the shipyards, construction, and offshore drilling sectors. I played a pivotal role in strategy sessions, contributing to the development and execution of market entry strategies, achieving consistent year-over-year quota accomplishments. In recognition of my performance, I was promoted to Assistant Manager and nominated for the 2020-2021 Keppel Global Young Leaders Program.