Aluva, Kerala, India
Results-oriented professional with extensive experience in operations management, financial reporting, and client relationship management. Proven track record in overseeing projects, coordinating teams, and enhancing operational efficiency within fast-paced environments. Demonstrated expertise in managing vendor relationships and ensuring compliance with financial regulations. Skilled in conducting audits, preparing financial statements, and performing reconciliations to ensure accuracy in financial records. Proficient in leveraging accounting software such as Tally for effective financial management. Adept at training and mentoring team members to foster a collaborative work environment.
ATM Operations will be responsible for managing and overseeing all aspects of the bank's ATM operations, ensuring seamless functionality, efficient service delivery, and regulatory compliance. This includes ATM network management, cash replenishment, technical maintenance, vendor management, reporting, Cash Reconciliation and customer satisfaction. Key responsibilties (Deputy Manager) 1.ATM Network Management: *Oversee the installation, maintenance, and operation of the bank’s ATM network. *Ensure continuous uptime of ATMs and resolve any technical or operational issues. 2) Cash Management & Replenishment *Ensure ATMs are adequately stocked with cash and monitor cash levels for timely replenishment. *Monitor ATM cash balancing and investigate any discrepancies. 3)Vendor & Third-Party Coordination *Manage relationships with ATM vendors and third-party service providers for maintenance, repairs, and installation. *Negotiate contracts and service level agreements (SLAs) to ensure cost-effective services. 4)ATM Security & Compliance: *Ensure ATMs comply with all regulatory requirements, including PCI-DSS standards and bank security protocols. *Address fraud risks and incidents in collaboration with the security team, including card skimming and data breaches. 5)ATM Troubleshooting & Technical Support: *Act as the point of escalation for resolving any ATM-related issues or technical failures. *Liaise with the IT department for software upgrades, system patches, and enhancements. 6)Reporting & Analytics *Prepare and analyze reports on ATM performance, transaction volume, cash management, and operational costs. *Track and monitor key performance indicators (KPIs) related to ATM operations. 7)Team Supervision & Training: *Supervise and train junior staff involved in ATM operations, including cash handling, maintenance, and reporting. 8)Project Management *Lead and manage projects related to ATM upgrades, network expansion, or technological innovations.
Responsible for overseeing and managing the entire ATM operations function across the bank’s network. This includes ensuring seamless ATM functionality, improving operational efficiency, managing ATM-related teams, ensuring compliance with regulations, and driving initiatives to enhance the customer experience. The role is a leadership position, requiring effective coordination across multiple teams, vendor management, and strategic planning to ensure optimal performance of ATM services.
Responsible for supervising and coordinating the day-to-day operations of the ATM management team. The role involves overseeing ATM performance, cash management, maintenance, and troubleshooting, while ensuring that all activities align with regulatory requirements, security standards, and customer service expectations. The Senior Team Lead will also collaborate with other departments, vendors, and external partners to drive efficiency and improve the overall ATM service delivery.
Responsible for supporting and ensuring the smooth operational flow of the bank’s ATM network. This includes handling ATM-related processes such as transaction monitoring, cash management, routine maintenance, troubleshooting, and ensuring compliance with internal policies and external regulations. The role involves coordinating with various internal teams, managing day-to-day tasks, and ensuring that ATMs are functioning optimally, offering a seamless experience to customers. Key responsibilities •Follow up with branches and vendors to reactivate inactive ATMs and ensure operational efficiency. •Draft and send emails to branches and vendors addressing various operational issues. •Follow up on Field Level Maintenance (FLM) and Service Level Maintenance (SLM) cases to ensure timely resolutions. •Lead the rollout of OTC lock implementations across all ATMs and recyclers. •Manage quarterly operating system (OS) patch upgrades for all ATMs and recyclers to enhance security and performance. •Train and coach newly recruited team members to enhance team performance and knowledge. •Prepare and submit daily performance reports for ATMs and recyclers to the CEO for review. •Compile data for monthly review meetings with vendors to assess performance and address concerns. •Document meeting minutes after every meeting and conference call to ensure clear communication and action items. •Manage client relationships to foster trust and effective collaboration. •Oversee service level management to ensure adherence to performance standards and agreements.
Responsible for assisting with financial record-keeping, preparation of financial statements, and ensuring compliance with accounting principles and regulatory requirements. This role involves supporting the accounting team in various tasks, such as bookkeeping, handling accounts payable/receivable, reconciling financial statements, and providing reports for tax filing and auditing processes. Key responsibilties •Assist in financial preparations, ensuring accuracy and compliance with accounting standards. •Prepare and file Income Tax Returns (ITR) in accordance with regulatory requirements. •Conduct internal audits to evaluate financial processes and ensure adherence to company policies. •Support company audits by providing necessary documentation and insights to external auditors.