Dallas-Fort Worth Metroplex
I am a forward-thinking and results-driven INFORMATION TECHNOLOGY EXECUTIVE with a demonstrated track record of expertise in global infrastructure management, Strategic Program Management, organizational restructuring, quality improvement, business analytics, data governance, business intelligence, performance management, automation, and cloud architecture. My core expertise are negotiating contracts, managing vendor relations, solution architecture, program management, and building motivated teams. I adapt to changing situations to ensure smooth operations and consistent high output levels. I have a proven aptitude for implementing innovative solutions to increase efficiency, generate significant financial savings, improve engagement, and achieve key company objectives. CORE COMPETENCIES Enterprise Information Management | Talent Acquisition | IT Outsourcing | IT Operations | Cloud Computing | SAAS/PaaS/IaaS | Enterprise Architecture & System Integration | Enterprise Application Architecture | Automation | Azure | IT Operations & Performance Management | Data Governance | Software Development Life Cycle | Program Management | Data Center Transformation and Consolidation | IT Security Management | Application Visualization | Budgeting & Cost Control | Software Development | ITSM Implementation (ITIL) | M&A | Disaster Recovery Management (DRM) | Business Continuity Planning (BCP) | Process Normalization & Improvement | Vendor/Client Relation Management | MS Visio | MS Powerpoint | MS Excel|
At Toyota North America, I played a pivotal role in transforming the TLS business by enhancing supply chain capabilities and creating a customer-centric logistics framework. My focus on improving ETA predictions and ensuring end-to-end transparency led to a more efficient delivery process, ultimately enhancing the customer experience.
Provide corporate-wide Infrastructure Services, Program Management, Product Management, Disaster Recovery Management, Business Continuity Planning, Solution Architecture, Management and leadership to all DBN Global clients, including Data Center Migrations, Cloud Adaptations, Product Management, Desktop solutions (WVD), and other IT Management Services.
I contributed a wealth of expertise derived from my role as a proficient Infrastructure Product Manager. I have successfully led complex initiatives, such as Mergers and Acquisitions (M&A) technology transformations. SAP/Oracle, ITSM (Service Now) application migrations, Active Directory, email, and Azure talent migrations. My primary skill lies in effectively managing the entire M&A IT lifecycle, including coordinating cross-functional teams and ensuring the timely delivery of high-quality outcomes. During this project, I had: - Led technology integration efforts for multiple M&A transactions, ensuring alignment with strategic goals and minimal disruption to business operations on multiple continents. - Orchestrated cross-functional teams to assess technical landscapes, define integration roadmaps, and execute post-acquisition IT integration plans. - Successfully consolidated IT portfolios, resulting in a 40% reduction in redundant systems and streamlined processes. - Collaborated closely with business stakeholders to identify critical technology requirements, addressing key operational needs and driving synergies. - Oversaw data migration and systems integration, ensuring data accuracy, security, and regulatory compliance. - Successfully led the migration of company's infrastructure to a multi-cloud environment, including AWS, Azure, and Google Cloud Platform. - Led and managed multiple infrastructure products simultaneously, including SAP application migrations, Active Directory migration, support email migration, and Azure talent migration. - Coordinated cross-functional teams comprising technical experts, engineers, system administrators, and business stakeholders to ensure alignment and execution. - Utilized agile methodologies to adapt to changing project requirements, ensuring timely adjustments and delivery of successful outcomes.
I was responsible for driving global enterprise strategy, architecture, and strategic programs and projects for EZCorp's Infrastructure and Applications, reporting to the Chief Technology Officer. My organization was globally responsible for all infrastructure technology direction, delivering IT strategy programs & IT roadmaps, reference architectures, engineering blueprints, solution designs, PoCs, and piloting new solutions to align and drive standard technology adoption. Led the creation and planning of a multi-year infrastructure and PMO strategy to support EZCorp's core business through substantial revenue expansion heavily focused on the USA, LATAM. -Built & developed a team of PM, architects and engineers with internal and external talent to establish the new global Program Management and Technology function. Managed and provided top-level thought leadership to the group and organization. -Managed Architecture & PMO team and various strategic programs within the organization. -Responsible for developing and designing a robust, scalable, and cloud-based platform. - Created a well-informed cloud strategy and managed the adaption process. - Created architectural domains to catalog, establish & maintain technology standards and guidelines. - Established a business-aligned Solutions Architecture design function & effective project governance both waterfall and Agile framework, processes, and systems to ensure proper reuse and adoption of cloud Data technologies and business processes. - Public Cloud optimizations – Azure - Managed Disaster Recovery planning and governance. Successfully managed DR team and managed site failover with Cloud and on-prem to cloud. -Provided technical executive leadership for significant enterprise agreements. -Created assessment and blueprinting services to assist regional operations teams in identifying improvement and reuse opportunities. Specialized in identifying and resolving single points of failure and efficiency opportunities.
I was hired by the CIO and reported to the CTO. I had responsibility for Program Management, Architecture, Engineering, and Operations of Infrastructure & Common Application Services. As a key leader, I was focused on driving cultural and technological change. My tactical focus was to create an EA & PMO framework for the organization, drive programs to deliver significant infrastructure stability and performance improvements, identify critical operational risks, and help establish key IT controls. Made strong progress on EZCORP’s main retail lending platform infrastructure in the first few months by eliminating points of failure, captured as-built documentation, and making performance improvements. These actions reduced business disruption while improving retail lending business transactions by 20% and non-transactional lending and retail sales database processing by 50%. My immediate cultural focus was improving business and key vendor relationships and shifting internal IT staff behaviors. Trust, transparency, two-way communication, strong execution against commitments, and empowerment were the center of the cultural transformation. Strategically, the Business CIO, IT CIO, Chief Data Science Officer, and I began to focus on aligning future state architectures, service capabilities, and a technology transformation plan with our business growth strategy via a new program management framework. Some of the critical Programs/areas I contributed: - Master Data management Program – - Mastering over 50Mil customer records. And 500K product records. - Saving $15Mil over 5 years. - Azure Transformation Program - Saving $1Mil every year in IT costs. - MS licensing alignment - Saving of ~$300K - Disaster recovery Management and Business Continuity Planning - Help create BCP governance in coordination with the compliance team - Successfully executed DR for complete site failover for all business-critical applications.
Clients: APEX Systems, NetKomp, Dell Professional Services, FIS, ExxonMobil Provide corporate-wide Infrastructure Services & Leadership to all my clients - including Data Centers, Project Management, Mainframes, Server, Storage, Desktop (thin & thick clients), and Network Services, Telecom Services, and Cloud Services (AWS & AZURE). •Developed strategic partnerships with Large Enterprise and Global 500 companies to enhance business development opportunities •Business development, scoping and program management of large-scale programs. •Successfully managed large programs like Datacenter Consolidation, Multi-tier Application Migration, BCP implementation, Cloud services (AWS & Azure) development and rollout, Automation, and Business process optimization. •Managed program to Implement and support automation solutions that streamlined Infrastructure Engineering, Architecture and Operations and Security across the organization resulting in reduced or no outage even planned ones, optimizing hardware and software platform, centralized management of systems, updates, patches and hardware BIOS and Firmwarms, in a nutshell, reducing operational cost for the client every year going forward and business process improvements. •Leveraged both Waterfall and Agile/SCRUM methodologies in actively managing projects and project delivery team.