Greenock, Scotland, United Kingdom
With 14 years of experience in the security industry, I have built a strong background in leadership, operations, and customer service across high-pressure environments. I have worked extensively as a Door Supervisor in pubs and nightclubs, where I developed excellent conflict management, communication, and decision-making skills while ensuring the safety of customers and staff. I currently work as a Duty Manager in a large and busy shopping centre, leading teams of security officers as well as internal and external cleaning staff to support the smooth day-to-day running of the centre. My role involves managing operations, maintaining high standards of safety and presentation, responding effectively to incidents, and ensuring both tenants and visitors receive a professional and secure experience. I am a reliable, approachable, and confident leader who works well under pressure and takes pride in maintaining high standards. I have strong people-management skills, a calm and professional attitude, and the ability to build positive working relationships with both colleagues and the public. I am highly organised, adaptable, and committed to creating safe, efficient, and welcoming environments.