New York, New York, United States
With nearly 20 years of experience as a commercial leader, I specialize in P&L management, driving new & existing revenue growth, M&A, and world class CX. I have formulated and implemented growth strategies while ensuring operational excellence within multiple industries at both private equity-backed and publicly traded SaaS organizations. As an accomplished and empathetic leader, I lead teams to understand client needs, promote business excellence, and operate as trusted advisors. My track record includes transforming SaaS organizations into high-performing enterprises, driving revenue growth, expanding market presence, world-class CSAT & retention and superior operational standards. My extensive experience spans revenue-focused functions including sales & marketing, client success, professional services, and operations. I have led & collaborated with cross-functional teams across finance, product, technology, legal and compliance. Areas of Expertise: • P&L Ownership – Revenue & EBITDA growth, Commercial GTM Strategy execution. • Private Equity Value Creation – Buy & build strategies and M&A: 20+ acquisitions, multiple changes of control, and an IPO ($2B valuation) across 3 organizations in 15 years. • Client Experience Strategy & Transformation Leadership – Led global revenue & operations teams (20-150+) through high growth eras, M&A, changes of control / IPO events. • Data-Driven Decision Making and KPI Management – Pipeline Management, forecast accuracy, NPS, GRR, NRR, CSAT, CLV, etc.). • Client Retention, Experience & Advocacy Programs – Trusted Advisor to F500 Organizations across all industries, establishing Advisory Boards and Industry Partnerships. • Product, Technology & Process Innovation - Establishing new revenue channels via business transformation and product development. • AI & Digital Transformation – Translate product innovation into client success, increased productivity via compliance driven solutions & workflows. • Operational Scale & Excellence – Proven ability to identify risks & growth opportunities, implement scalable frameworks to enhance CX, operational performance, and profitability. • Leadership & Change Management – Building & scaling high performing teams, with intentional focus on key areas of ESAT including team/company culture, career pathing, leadership development and mentoring emerging leaders/high performers.
Executive Commercial Leader with full P&L ownership of driving revenue, increased gross profit and maximizing EBITDA, via organic and inorganic growth strategies. Accountable for teams overseeing net new sales growth, revenue retention, a world class client experience (NPS), business transformation & operational excellence.
Successful P&L Owner/Executive Leader overseeing the strategic growth and client experience for the Staffing, MSP & Retail Business Lines. Accountable for Net New Sales, Professional Services, Client Success, Client Services, Operational excellence & Product go to market teams for 2 of the largest revenue generating and profitable divisions across the organization.
Lead a Global Team of 70 (which includes a Direct Leader Team of 4, 25 Account Managers and 40 Client Service Executives), who are accountable for driving successful growth & retention in partnerships, with SterlingBackcheck's Top Strategic Clients under management (approximately 120 Clients & $130M in annual revenue accountability).
Accountable for a team of 9, who own the retention growth & Upsell of the Top 150 Spend Clients of Sterling.