Seattle, Washington, United States
Design-focused leader with successful record of delivering innovative end-to-end solutions that combine design, technology, and business process. Skilled at developing and executing strategy amidst complex and diverse needs. Proven ability to lead global multi-disciplinary teams to deliver against committed outcomes.
• Single-threaded leader of employment Screening, covering pre-employment and ongoing employment background checks, drug tests, and license checks for all Amazon businesses, countries, and worker types. • Managed a global team of 450 FTE, delivering an annual volume of 5MM screens with a $250MM spend. • Led the creation and strategic roadmap of new customer contact, case management, and workflow technology to deliver operational excellence at scale, optimizing for cost, speed, and customer experience.
• Developed and executed product strategy and technology roadmap for Amazon’s enterprise timekeeping and time-off solutions. Implemented global technology in 14 countries and over one million workers. • Managed a team of 30 project managers and business analysts to define business requirements, and lead change management of new systems. • Implemented innovative defect reduction automation to drive down time fraud and inaccurate pay defects from 2% to below 1%.
• Created and currently running a business management office for a high-growth global operation of 1,300 employees across 45 countries, with a $100MM annual budget. Responsible for organizational strategy, financial and operations performance monitoring, culture, communications, and strategic initiatives. • Led the design and rollout of organizational strategy and goals, setting common vision, core principles, and operating model to build a new identity and culture. In partnership with senior leadership peers, created three-year strategies and product roadmaps, covering services, locations, and technology. • Implemented a global project team in six countries to execute key corporate projects swiftly, with common discipline, and with measurable return on investment (ROI). Successful deployments include: o A standard service anniversary program and technology platform for five countries and 29,000 employees, eliminating redundant programs and furthering Citi’s employer brand. o A common time-tracking system for 20 countries and 18,000 employees, eliminating manual processes and reducing risk. • Designed and implemented an organizational scorecard and review process, creating transparency for key performance indicators and initiatives, and allowing senior leadership to make data-driven business decisions. • Deployed a social collaboration platform to allow a globally-distributed population to interact with each other and with clients, increasing engagement and connectivity with over 70% active participation of 800 users. • Transformed the reporting and communications function to greatly enhance multigenerational and stakeholder communications. Employed a marketing-based approach, using mixed-media of visual dashboards, infographics, videos, and blogs.
• Created a new team to deliver shared services for the HR Compensation function. Centralized services included solutions design and innovation, operations and process reengineering, and reporting. Delivered over 30% efficiency through strategic process harmonization and automation initiatives. • Implemented common processes and tools for bonus pool accruals, automating a complex and manual process that covers over $4B in compensation. • Designed and implemented a best-in-class data analytics platform that automates the most time-consuming tasks of aggregation, comparison, and reconciliation. The easy-• Created a new team to deliver shared services for the HR Compensation function. Centralized services included solutions design and innovation, operations and process reengineering, and reporting. Delivered over 30% efficiency through strategic process harmonization and automation initiatives. • Implemented common processes and tools for bonus pool accruals, automating a complex and manual process that covers over $4B in compensation. • Designed and implemented a best-in-class data analytics platform that automates the most time-consuming tasks of aggregation, comparison, and reconciliation. The easy-to-use configurable tool allows even non-technical staff to perform analytics, and has yielded over 50% efficiencies compared to previous alternatives. • Designed and implemented new system to manage commitment awards, enabling standardization and increased controls for $300MM in awards. • Designed adaptable operations and technology solutions to meet frequently late-breaking compensation regulations, resulting in enhanced performance management and compensation planning tools for material risk takers and senior executives.
• Owned global compensation operations and technology across all Citigroup businesses, encompassing 101 countries, 250,000+ employees, and $20B in compensation expense. Grew the business into a full suite of end-to-end products and services, covering manager planning, HR analytics, finance reporting, and payroll. • Directed a 20-person multidisciplinary team of project managers, designers, analysts, and developers to implement best-in-class technology that deliver optimized usability and flexibility for HR and business managers. • Managed an annual $5MM budget effectively, simultaneously delivering sustained efficiencies through automation and investing in growth with new products and services. • Integrated six legacy HR systems into one corporate platform, generating saves of over $2MM annually, at significantly reduced operational risk
• Implemented components for complex enterprise applications for Global 2000 companies. Projects included a multi-channel online supermarket for the largest retailer in Latin America, and the online portal for the American Cancer Society • Led definition, design, and programming for all tasks. Assignments ranged from building original functionality to integrating third-party packages. Managed teams of two to three programmers to complete more complicated modules.