Vincent Hardy

Retail Leader / 9+ Years of international experience at Decathlon France 🇫🇷 England 🏴󠁧󠁢󠁥󠁮󠁧󠁿 & Spain 🇪🇸 / Expert in Team Management, Customer Experience & Sports Retail

Spain

About

“Dynamic and results-oriented retail leader with over 9 years of progressive experience at Decathlon France, UK, and Spain. I’ve grown from a passionate Sport Advisor to a Store Manager, mastering team development, operational excellence, and customer satisfaction across diverse markets. With a strong background in sales, leadership, and international collaboration, I thrive in building high-performing teams and delivering exceptional customer experiences. Passionate about sports and innovation, I’m eager to contribute to forward-thinking organizations where I can make an impact.”

Experience

  • Department manager at Decathlon España
    Aug 2024 - Present · 1 yr 11 mos

  • Decathlon UK (7 yrs 8 mos)
    • Store Manager
      Jun 2023 - Aug 2024 · 1 yr 3 mos

    • Operations Manager & SKI product trainer
      Feb 2023 - Jun 2023 · 5 mos

    • Operations, Customer Service, Hiking Manager & SKI product trainer
      May 2022 - Feb 2023 · 10 mos

  • Sport advisor at DECATHLON FRANCE
    Mar 2016 - Oct 2016 · 8 mos

  • Vendeur at HAPPYCHIC
    Jul 2015 - Feb 2016 · 8 mos

  • Head Barista at CAFFE DORIA (TORONTO)
    Jun 2014 - Jun 2015 · 1 yr 1 mo

    •Educated and trained staff members •Supervised the ordering of product, inventory control, and merchandising •Accepted customer payments and calculated and balanced cash drawers •Focused on customer satisfaction, service excellence, and beverage quality •Maintain a clean, organized and prepared store environment, adhering to all health, safety and sanitation guidelines