Brussels, Brussels Region, Belgium
With over 5 years of experience in digital transformation, innovation and design thinking, I have a proven track record of delivering value through end-to-end journey design, customer and market research, and go-to-market strategies. My expertise includes value proposition and product design, pricing strategies, design thinking and workshop facilitation. I am a strong leader, team player, and critical thinker with a knack for innovation.
Optimizing the end-to-end fiber customer journey from order to first use, driving strategic improvements to boost fiber adoption, customer satisfaction, and operational efficiency. Responsible for: - E2E Performance tracking & reporting on Belgian footprint - Cross-functional coordination & stakeholder alignment - MVP creation and industrialisation - Backlog prioritization and objective setting
Designing new digital services and end-to-end experiences for our customers built on our superior technology platforms. Focusing on mass market products for our residential customers (Flex+, Fiber portfolio, SecureNet, For You loyalty, ..) Responsible for - Value Proposition & Product Design - E2E Journey Design - Customer and Market Research - Pricing and Go-To-Market Strategies - Business Case - Design Thinking and Workshop Facilitation
Facilitating internal innovation in our Digital Factory where we design, built and operate digital solutions that power our firm. Responsible for - Guiding employees through our E2E innovation journey - Evangelisation of design thinking and innovation - Facilitating technology approval process
Focusing on Digital Transformation, Innovation & Design Thinking.
Research on global investment and innovation incentives for software R&D.
During seven years I represented the Bose brand at diffentent locations in Brussels, where I needed to find the right premium solution for the client and close the sale.