Tokyo, Tokyo, Japan
Manager in international banking, leading IT functions within a Tokyo branch environment while maintaining hands-on operational involvement across payments and corporate lending systems. Specialised in core banking systems (CBS), Murex trade support, SWIFT (MT & MX) messaging, and corporate loan processing infrastructure. Experienced in system transitions, UAT coordination, and cross-functional collaboration between IT, Operations, and regional Head Office stakeholders. Strong background in payments architecture, ISO 20022 messaging, FX systems support, and corporate lending workflows within a regulated banking environment. Focused on system stability, operational risk control, and continuous process optimisation across IT and financial operations. Holds a Master 2 in International and Intercultural Communication of Businesses, with expertise in English, Japanese, and Chinese. Previous experience in marketing and communication at Xerfi honed skills in data analytics, internal communication, and social media campaigns. Combines a global perspective with technical acumen to deliver impactful solutions in financial IT environments.
Appointed to Manager role, leading the IT function while retaining hands-on operational responsibilities within the Tokyo branch. • Oversee IT infrastructure, core banking system (CBS) and Murex platform • Manage SWIFT messaging (MT/MX), payments interfaces and system connectivity • Supervise IT team member, including performance reviews and task allocation • Act as bridge between IT, Operations and regional Head Office stakeholders • Support system enhancements, regulatory compliance and process optimisation
- Managing 2 team members in IT and Ops for daily tasks including but not limited to IT support, banking tools maintenance and global communications - Leading new system integration for advanced operations tools by implementing testing run, creating system flow and adaptation plan for the current operations landscape
- Efficiently provided day-to-day IT support to all functions within OCBC including Operations, Finance, HR, and Compliance etc., as the single point of contact for Japan IT Department - Granted fast-track advancement to Assistant Manager due to outstanding performance
- Analyzing key marketing metrics (e.g., Sales and CTR) to evaluate the campaign performance to refine targeting & segmentation, which contributed to a steady 3-5% upsurge in sales on each release of market studies - Providing regular advisory to the marketing team on key topics such as marketing campaign targeting, releasing windows, and social networks to promote the company’s products, based upon both qualitative and quantitative insights - Creation of SNS content using Japanese, French and English (e.g., Counsel, Instagram, Twitter) and email newsletters to promote new studies available for purchase
• Managed database systems and in-house software, enhancing operational efficiency. • Developed and executed marketing strategies that increased customer engagement by 30%. • Led crisis communication initiatives, ensuring brand reputation during challenging situations. • Coordinated B2B events, fostering strong relationships with key stakeholders.