Vermont South, Victoria, Australia
Skilled in providing person-centred support within the NDIS framework, assisting participants to achieve their goals, build capacity, and enhance independence. Experienced in maintaining client confidentiality, completing documentation accurately, and promoting empowerment through active listening and effective communication. Adept at supporting people with diverse needs, implementing behaviour support strategies, and collaborating with multidisciplinary teams to ensure quality outcomes. Microsoft Certified: Azure Administrator Associate Experienced in project coordination, stakeholder management, customer experience, digital performance, ERP , account management, payroll management, logistics management, App integration, software integration, website maintenance and project research. Passionate about learning new systems and technology. Always ready to upskill.
▪ Plan, implement, and evaluate high-quality group programs aligned with participant goals, interests, and funding requirements ▪ Provide day-to-day leadership, guidance, and support to staff, placement students, and volunteers ▪ Foster safe, inclusive environments that uphold human rights and person-centred practice ▪ Manage participant engagement, behaviours of concern, and risk through proactive planning and support strategies ▪ Maintain strong relationships with participants, families, allied health professionals, and community stakeholders ▪ Oversee program administration including rostering (SCHADS compliance), documentation, billing, and budget management ▪ Monitor program outcomes and continuously improve service quality based on feedback and data ▪ Contribute to organisational initiatives, audits, and continuous improvement processes
Provide high-quality, person-centred support to individuals living with disability under the National Disability Insurance Scheme (NDIS). Promotes independence, inclusion, and wellbeing by assisting participants to achieve their personal goals, engage in their community, and enhance their daily living skills in accordance with their NDIS plans. Key Responsibilities ▪ Person-Centred Support Deliver individualised support that respects participant choice, dignity, and independence. Assist with daily living activities such as personal care, meal preparation, and household tasks. Support participants to engage in social, recreational, educational, and community activities. Promote skill development and empower participants to make informed decisions about their lives. ▪ Health and Wellbeing Follow support plans, behaviour support plans, and risk management strategies. Administer or assist with medication in line with training and policy. Monitor participants’ physical and emotional wellbeing and report concerns to the Team Leader. Maintain a safe and supportive environment for all participants. ▪ Documentation and Communication Maintain accurate and timely participant notes, incident reports, and shift records. Communicate effectively with participants, families, colleagues, and external stakeholders. Uphold confidentiality and privacy in all interactions and record keeping. ▪ Collaboration and Professional Conduct Work collaboratively with multidisciplinary teams and supervisors to meet participant goals. Participate in regular supervision, team meetings, and ongoing professional development. Adhere to organisational policies, NDIS Code of Conduct, and Work Health & Safety requirements.
▪ Solved incompatible API and data integrity issue with new service provider ▪ Utilized CSS coding to optimize overall appearance of corporate web portal ▪ Enhanced functionality by incorporating new features via HTML ▪ Successfully managed National Accounts, receiving exceptional customer feedback ▪ Introduced additional capabilities and processes to ERP system for improved workflow management ▪ Conducted reconciliation of accounts receivable and accounts payable, addressing and correcting discrepancies
▪ Improve workflow efficiency to maximize profit in business operations ▪ Pivoted product line and boosted sales two years throughout COVID period ▪ Collaborate with stakeholders and achieve goals in B2B, B2C business models ▪ Analyse quarterly sales and purchase data and provide insight ▪ Reduce operating cost and streamline operational standards ▪ Provided training for office and warehouse staff