Fairfax County, Virginia, United States
-Engage with kitchen staff and head chef to provide excellent service and food quality based on customer feedback -Assist manager with cashier balancing and processing transactions on digital systems ensuring sales are met -Trained 7 new hires in learning how to provide proper service to customers following restaurant expectations
-Supervised between 5 and 10 camp mentors daily who taught elementary children on the subject matter of science, technology, engineering, and mathematics leading to an average successful score increase of over 30% -Collaborated with 2 head leaders to design the daily curriculum, plan events, and expand marketing to new demographics increasing student population size by 15% in one summer
-Taught 20 to 30 elementary students math and science daily through various engaging activities to develop interest and knowledge. -Developed and facilitated daily lesson plans including hands-on and group assignments to improve overall scores by an average of 60% from the pre-test to the post-test. -Guided students and actively participated with athletic activities in the gymnasium and on the outdoor field to allow campers to build trust and communication in other fellow campers in a convivial way.
-Responded to between 40 to 50 phone calls weekly from potential and former customers, updating profiles (contact/pet information) on the company database to ensure all bookings are recorded to prevent overcrowding -Worked with manager to administer a clean environment, schedule feedings and walks, and monitor dog behavior verifying 60+ dogs’ needs were met and satisfied daily
-Assisted 80 to 100 customers weekly in purchasing tickets and processing payment transactions, resulting to a 20% decrease in customer complaints -Reminded customers of upcoming payments and season ticket renewal opportunities, keeping 60% customer retention