Sydney, New South Wales, Australia
The epitome of an IT system is when business users it to perform their tasks intuitively and effortlessly because it just works for them. I am the person who facilitates and makes that happen. I help business and users to solve performance issues and provide feedback to enhance and improve the system so that it evolves with the business and processes. I have worn many hats - Project Manager, Support, Developer, Business Analyst and have worked in various industries, including end users and vendor environments. I am open to opportunities in both Singapore and Sydney. Thank you for viewing my profile. Please contact me at [email protected] and connect. I'd love to speak with you.
• Part of the Performance Team who are focused in high priority cases related to instance performance issues and service interruptions • Deep dive into application logs, configuration files and heap dumps to investigate probable causes of performance degrdation • Identify slow queries (MySQL) and take actions to improve performance • Drive P1 bridges and collaborate with internal stakeholders to ensure customer is kept informed and relief provided without delay • Awarded Product and Technology Award within the first year of joining the company for efforts in resolving a highly escalated customer's case and am the only recipient of the award from Sydney • Promoted to Staff Engineer within 2 years of joining ServiceNow
• Certified Salesforce Administrator, Advanced Administrator and Platform App Builder • Answer technical questions, resolve issues and suggest appropriate workarounds related to Salesforce CRM and areas such as Data Management, Performance, Security and Wave Analytics • Develop and maintain technical expertise in product functionalities, new and updated features in each release and utilize that expertise to help customers effectively and resolve their issues • Assist customers from APAC including Australia, Singapore, Malaysia, Thailand, China as well as other regions
• Assigned work and managed a team of 4 (onshore and offshore) • Managed 3rd party vendors on outsourced project, coordinated project schedules and reviewed project artifacts and deliverables • On time implementation of ETL jobs to extract data from AS400 (physical/logical files and journals) and populate into Netezza data mart • Designed and developed over 200 SSIS packages (which included data cleansing, data type conversions and reconciliations) from 120 SQL Server databases to Netezza in 4 months for a data migration project • Managed 2 internet facing Java EE Web applications. Responsible for BAU activities including software/hardware upgrades, production rollouts, enhancements and bug fixes • Developed DDLs and scripts to create Netezza database objects. Ensure distribution keys defined are correct and do not cause table skews • Assessed technical impact of user proposed changes and enhancements. Worked with users to agree on priority, scope and delivery timelines • Developed codes, led UAT and prepared production deployment packages for Java EE applications. Provided peer reviews of codes written by team members, contractors and third party vendors • Produced functional and technical specifications as well as updates to user manuals for new enhancements developed and changes • Write the tender for a Policy Sale Quality Review System. Drove tender process end to end and provided management with evaluation criteria and assessment of vendors and proposed solution.
• Managed the implementation of a Local Regulatory Reporting project for the South Korean branch for various products such as bonds, fx, IRS and money market • Created and maintained data mapping specifications for data extraction from Data Warehouse • Worked with Seoul finance users to implement LRR application • Oversaw the development of Informatica mappings for the extraction of required data into flat files • Participated in AIX server refresh exercise as application owner
• Participated in Master Data projects – gather as-is usage of master data in various systems so as to establish the unified business glossary and implement solutions to create and manage Master Data. • Designed data models (Logical and Physical) for Master Data Domains. • Reviewed and approve changes to Enterprise Data models. • Maintain and update Enterprise Data modeling standards and guidelines. • Application administrator of Embarcadero ER/Studio