Singapore
- Pioneer developed advanced machine learning models for AI-driven quantitative trading across diverse multi-asset classes, and for risk management and portfolio optimization, driving new revenue streams - Explored AI use cases spanning automation, predictive analytics, and generative applications such as document processing, Cybersecurity, Fraud detection, and advisory chatbots for operational efficiency - Remarkable performance achievement with a significant adjustment of compensation package in the first 5 months after I joined OCBC due to significant cost savings, multiple initiatives, operation/process improvement, service enhancement and people development - Visionary IT leader with innovation mind-set + business vision fueled by in-depth knowledge in all financial instruments and products from MBA degree in Finance and Investment & CFA Level 1 Exam passed - over 20 years of unparallel experience for global banking institutions in IT/risk/security policies/standards/development/operations in key global markets, namely China, Hong Kong, Macau, Japan, Korea, Taiwan, Malaysia, Singapore, Vietnam, Thailand, Indonesia, UAE, New Zealand, Australia, Luxembourg, Switzerland, Italy, Spain, Russia, Germany, UK, South Africa, Canada, USA, Chile and Brazil, backed by solid all-round IT profile/exposure ranging from 7x24 end user support, Front Office technologies in mission critical environment with low latency trading/banking/office applications, Order Management systems, Risk Management systems, Bloomberg, Reuters or IPC, last but not least, to Back Office technologies including Data Center, Network, Voice, Cyber security, Firewalls, Microsoft Windows, Microsoft Active Directory, Exchange, SQL server, BYOD, Mobile Email, DNS, McAfee ePO/Endpoint Security/DLP, Forcepoint, LANDESK, Tomcat clustering, Linux Kernel, Virtualization (HyperV), Containerization, Cloud, AI, Middleware, Client/Mainframe application development in C, Middleware, and even software/hardware development of embedded systems - Proven expertise in ensuring high availability, security, scalability of critical IT applications, systems & infrastructure while aligning with local regulatory requirements/standards such as MAS TRM and HKMA - Adept at leading cross-functional teams, driving quantitative trading, digital transformation, cloud integration, AI adoption, security enhancement, and optimizing operational efficiency to enhance productivity and support cost effective/competitive business growth, with a track record of delivering multi-million-dollar projects on time and within budget.
- Provided leadership/guidance/motivation and govern technology teams for 7x24 support of global Treasury trading floors with around 160 dealers / traders in Singapore headquarter and others from 15 overseas offices, including trading/banking/office applications, technological solutions, innovations and project development to meet business goals/requirements, timeline and budgets in the mission critical environment - Established and enforced global and Group strategies and standards in realizing business vision, mission and objectives - Develop AI strategy/roadmap for AI transformation in trading for new revenues, & digital transformation to overcome operational challenges for cost effectiveness - Oversaw trading/banking/office applications, mission critical systems and the underlying Treasury infrastructure at global and Group level - Risk management to meet MAS and local regulatory/compliance requirements in each overseas countries - Facilities and premises management for Treasury floors - Enforced best management and technology practices by focusing on improvement of people, process and technology to uplift overall service level - Fostered a culture of for game changing, doable, challenging the status quo and out-of-the-box thinking for technological advancement and innovation that support business needs Key Accomplishments: - Cost savings of over USD400,000 per year from multiple initiatives, BAU process review and operation improvement and enhancement in first 5 months - Proposed Target Operating Model for business process transformation and negotiation framework to achieve significant cost savings and improve operational efficiency for OCBC group - developed AI models with machine learning & deep learning for AI-driven quantitative trading of multi-asset classes - Adopted the cutting-edge AI technologies such as NLP and machine learning to enhance productivity and business growth - Completed migration to Cloud based M365 for Global Treasury Division
- Design and delivered end-to-end architecture solutions for improving scalability and reducing costs - Collaborated with business and technical teams to translate requirements into robust technical architectures - Led Cloud migration to enhance availability and performance - Established architecture governance and best practices, ensuring compliance with security and regulatory requirements - Enforced best management and technology practices by focusing on improvement of people, process and technology Key Accomplishments: - Successfully deployed a Low Latency trading solution/infrastructure for Forex trading and Auto Hedging, ensuring fault tolerance for zero impact in daily transactions - Instituted VMWARE Ansible for DevOps CI/CD
- Be IT Head to lead a local team for support of end users and full-house banking applications, IT systems/services and in-house software development including Core banking applications, SWIFT, Market Data/Reuters & Bloomberg, Anti-money laundry system, Forcepoint, LANDesk, McAfee Anitivrus and Endpoint Security, DLP, Microsoft AD, Exchange, SQL, Mobile email, DNS, Windows, Server virtualization, HyperV, Citrix, Cisco and Huawei network and firewall, Bluecoat proxy, Cisco Call Manager, Forcepoint mail gateway, Polycom Video Conferencing and so on - Responsible for all IT capacities including IT management, security management, architecture, project, system implementation, operation support/maintenance (eg. Banking Close of the Day settlement, security operation, maintenance/license renewal, heath check, regular backup, budget tracking, inventory, training, troubleshooting), security, disaster recovery and vendor management - Interfaced with stakeholders from business and technical departments for business IT requirements - Day to Day end user support and troubleshooting - Enforced regulatory compliance and security requirements Key Accomplishments: - automated Close of the Day banking settlement process with market data from Bloomberg and MAS for operational efficiency by VB scripting, saving a dedicated overhead 4 hours daily
- Global role & responsibilities for network/voice/Cybersecurity supporting the International/Global network/voice/security infrastructure outside China, covering over 30 countries including Hong Kong, Macau, Japan, Korea, Taiwan, Malaysia, Singapore, Vietnam, UAE, New Zealand, Australia, Luxembourg, Netherland, Switzerland, Italy, Spain, Russia, Germany, UK, South Africa, Canada, USA, Chile and Brazil, in addition to 2 data centers in Hong Kong as international hub - Led the 3 teams of network, voice and security engineers for planning, design, engineering, implementation, operation, maintenance and user support - Managed annual budget of over USD 50 millions - Responsible for Cyber security governance/management framework(Total Visibility and Complete Control together with life cycle: assessment, gap analysis, remediation planning, implementation roadmap and execution), corporate security policy, security compliance (IT Security Audit), security technologies (Firewall, WAF, IDS/IPS, WAF, Sandbox, Proxy, anti-DDOS, anti-virus), security operations: system hardening, log review, security incident detection/management, mitigation/remediation, reporting and vulnerability/threat management (Vulnerability scanning, Penetration testing) - Governed security matters and safeguard network from intrusions, unauthorized access, attacks, loopholes, phishing, threats, APT, viruses and malwares through Internet and/or third party connections such as Bloomberg and Reuters - Enforced best management and technology practices by focusing on improvement of people, process and technology and by leveraging from previous international working experiences - Ensured all technology setup in compliance with corporate security policy, internal audit and regulatory requirements from Hong Kong Monetary Authority. Key accomplishments: - Successfully detected and protected the business from external attacks in South Africa and Singapore
- In charge of the whole Operations support of both Network and Voice technology infrastructure in Singapore - Led L3 technology support team to review and approve design and change, and to troubleshoot production problems - Led L1 technology support team to provide first line support to production problem and day to day operation support including circuit outages,auditing and maintenance review - In charge of Voice Integration team for development of projects and new initiatives - In charge of Voice Operation team for BAU operation support of a phone user base of over 15,000, 2 call centers of over 800 agents and around 2000 voice recording channels -Be a team member of the “Change the Bank” and Service excellence teams - Manage annual budget of over 12 millions US dollars - Reviewd current operation practice and formulate best industry practice to support the bank business that never sleeps - Improved and enhance operation model to guarantee zero problem due to changes - Ensured all technology setup in compliance with corporate security policy, internal audit and regulatory requirements from Monetary Authority of Singapore - Focused on continual improvement of process, people and technology with new initiatives - Developed , manage and drive strategic relationships with IT Network/Voice vendors and partners for the benefit of the bank and business where required - Took ownership of work until resolution or delivery specifically on Severity incidents - Be responsible for root cause analysis(RCA) process and creation of all technical incident reports for the bank’s Network/Voice platforms - Governance of FULL project development cycle and development of best-fit technology solution to the Bank - Transition ALL projects to BAU operations team - Manage and govern financial budgets and spending Key accomplishments: - Office relocation from ComTech to Toh Guan including back office of 1000 staff and contact center with more than 200 agents