Indore, Madhya Pradesh, India
Delivering Tier 2 support in an MSP environment, managing multiple client infrastructures simultaneously. Ensuring SLA adherence, prioritizing incidents, and maintaining high resolution efficiency. •Managing and troubleshooting multi-vendor network environments, including Cisco, Meraki, Palo Alto, Fortinet, Dell, HP, and Ubiquiti devices. Performing network administration, configuration changes, and issue resolution across diverse client infrastructures. Monitoring networks using Auvik and Datto RMM for proactive detection and remediation. Administering Microsoft 365 and Azure, including user access, alerts, and cloud resource management. Handling Azure VM allocation/deallocation and supporting cloud operations. Managing endpoint security using Huntress EDR, Field Effect MDR, and Barracuda solutions. Collaborating with Huntress SOC for threat escalation, investigation, and endpoint remediation. Investigating phishing, suspicious logins, and email forwarding threats in O365. Maintaining documentation using IT Glue (ITG). Managing macOS devices via Addigy, and supporting cross-platform environments. Supporting Hyper-V and VMware for virtualization and VM lifecycle management. Automating monitoring workflows by testing Auvik and Datto APIs for ticket creation. Performing incident management, escalation, and RCA across multiple client environments.
Delivering Tier 2 support in an MSP environment, managing multiple client infrastructures simultaneously. Ensuring SLA adherence, prioritizing incidents, and maintaining high resolution efficiency. •Managing and troubleshooting multi-vendor network environments, including Cisco, Meraki, Palo Alto, Fortinet, Dell, HP, and Ubiquiti devices. Performing network administration, configuration changes, and issue resolution across diverse client infrastructures. Monitoring networks using Auvik and Datto RMM for proactive detection and remediation. Administering Microsoft 365 and Azure, including user access, alerts, and cloud resource management. Handling Azure VM allocation/deallocation and supporting cloud operations. Managing endpoint security using Huntress EDR, Field Effect MDR, and Barracuda solutions. Collaborating with Huntress SOC for threat escalation, investigation, and endpoint remediation. Investigating phishing, suspicious logins, and email forwarding threats in O365. Maintaining documentation using IT Glue (ITG). Managing macOS devices via Addigy, and supporting cross-platform environments. Supporting Hyper-V and VMware for virtualization and VM lifecycle management. Automating monitoring workflows by testing Auvik and Datto APIs for ticket creation. Performing incident management, escalation, and RCA across multiple client environments.
As a Tech Architect Analyst at Accenture, I specialize in network architecture, security, and automation, leveraging advanced tools to enhance network performance, reliability, and scalability. I work extensively with NetDB, Infoblox, NetBox, NetCure, Fortinet Monitoring, Splunk Dashboard Monitoring, LiveNX, Cisco SD-WAN (Viptela), and Cisco APIC ACI, ensuring that enterprise networks remain resilient, secure, and optimized. My role involves designing and managing complex network infrastructures, implementing software-defined networking (SDN) solutions, and troubleshooting network issues with advanced monitoring tools. By integrating network automation, security policies, and real-time monitoring, I help organizations maintain high availability and secure operations. Ensuring network security compliance through Cisco ISE-based access control policies. Enterprise Networking & Network Automation • Hands-on experience with Cisco SD-WAN (Viptela) for secure, optimized WAN connectivity. • Expertise in Cisco APIC ACI (Application-Centric Infrastructure) for software-defined networking (SDN) and automation. • Working with NetBox, NetDB, and Infoblox for network asset management, IP address management (IPAM), and DNS automation. • Using LiveNX for real-time network visualization, traffic monitoring, and performance optimization. ✔ Network Security & Monitoring • Managing Fortinet security solutions for firewall, VPN, and intrusion prevention. • Leveraging Splunk Dashboards for network device monitoring, security analytics, and threat detection. • Implementing Zero Trust Network Access (ZTNA) and SASE architectures to enhance cloud security. Commitment to Excellence With a strong foundation in enterprise networking, security, and monitoring, I am committed to delivering high-performance, scalable, and secure network solutions. My experience across Accenture and Wipro has strengthened my ability to design, implement, and optimize large-scale network.
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. 1.8years of Hands-on Experience on SDN (Meraki MX appliances, Cisco Routers, Switches and Access Points). Meraki design, implementation, and troubleshooting for MX MS, and MR. Managed the deployment and operation of Cisco ISE and Cisco Prime, Also Worked on API and Python Design, implementation, configuration, and troubleshooting of LAN, WAN & ISR, catalyst Routers/Switches and 2500 model Wireless controller. Implemented SNMP on devices to allow for network management. Troubleshooting the LAN, WAN and WLAN issues in Enterprise network such as link down, packet drop, internet, port issues improvement plans for reducing network outage. Generating and monitoring of reports from PRTG WAN and LAN links, upgrading IOS on routers, WLC switches remotely. Guest Portal Implementation and Troubleshooting.