Viktoria Tuneva

Head of Customer Success at Execweb | Pioneering the Premier Platform for Tailored Sales Connections Between Top-tier Cybersecurity Vendors & Fortune 1000 CISOs

Milan, Lombardy, Italy

About

Experience

  • Execweb (Acquired by CyberRisk Alliance) (Full-time · 4 yrs 4 mos)
    • Head of Customer Success
      May 2023 - Present · 3 yrs 2 mos

    • Business Development Manager
      Dec 2022 - May 2023 · 6 mos

    • Sales Development Representative
      Mar 2022 - Dec 2022 · 10 mos

      We connect cybersecurity professionals and investors to cybersecurity senior executives to glean insight and actionable information.

  • Marketing & Business Development Manager at Varenna Fashion
    Feb 2021 - Mar 2022 · 1 yr 2 mos

    - Developing targeted B2B / B2C marketing strategies for European markets. - Building awareness campaigns to expand into North and South American Markets. - Managing influencer, paid social, and search advertising campaigns, continuously analyzing performance and optimizing towards more efficient acquisition metrics. - Measuring customer satisfaction at each checkpoint of the journey in order to improve the consumer experience.

  • Business Development Manager (Field project) at ICAST
    Sep 2020 - Dec 2020 · 4 mos

    - Customer Journey Experience Analysis. Identifying key problems impeding the return of clients. - Analyzing performance along the marketing funnel to create a deep quantitative and qualitative understanding of acquisition channels and target groups - Customer Royalty Program. Building a reward strategy to turn one-time clients into loyal customers - Working collaboratively with our sales, account management, technical and creative teams to onboard and scale clients