Columbus, Ohio, United States
⛪ https://www.vikassrivastava.io/ Customer facing trusted advisor, multi-skilled pre-sales Solution Architect with experience in Hybrid Cloud, Security, Datacenter and Networking and have supported large enterprise and financial customers. Passion for learning and taking difficult tasks and leading it successfully. Having experience working with customers on C-level, director & developer level, allows me to tailor the appropriate messaging. My interest areas are Automation, Cloud and Security Certifications: CCIE Datacenter # 42302 CCIE Security # 42302 AWS Certified Solutions Architect - Associate AWS Certified Networking Speciality Mirantis Certified Openstack Administrator - Professional Level . Redhat Certified Engineer (RHCE) VMware Certified Professional – Network Virtualization (VCP-NV) VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV) NetApp Certified Data Management Administrator Cisco Storage Networking Support Specialist (ICSNS) Cisco Data Center Unified Computing Support Specialist (DCUCI) Cisco Certified Network Associate (CCNA) Certified Ethical Hacker (CEH) ITIL Foundation v3
Dedicated Global Systems Architect for some of the Cisco's largest Auto and Mfg. customers. My focus and passion is in Cloud, data center architecture, security, virtualization, and providing technical expertise and design recommendation. • Customer evangelism within Cisco and advocate for the customer in supporting their needs. • Worked and succeeded on complex and large competitive deals in multiple tech. domains. • Work with AM to manage to support business of upwards of 20M of revenue per year • Worked and supported on large software agreements encompassing different tech. verticals • Did in depth technical demos and setup PoC. • Worked with Cisco channel partners helping them on design and pricing solutions. • Helped with scoping and pricing of various Cisco services for customer.
Worked as the Technical Lead for Cisco's Openstack Cloud (Cisco Cloud Infrastructure Services) supporting the Networking, Compute and Storage aspect of the Cloud across multiple regions. • Developed and implemented the escalation process for global cloud support team. • Led customer communication and support during critical cloud downtimes. • Worked on complex escalation for tenant configuration and support related tickets. • Supported the Big Data as a Service Platform for various customers. • Led a team of highly skilled Linux engineers supporting the platform.
Data Center Lead for Cisco’s Hosted Voice Architecture of UCaaS and HCS for various fortune 100 customers. Worked on the design and architecture of the virtual infrastructure and led large scale upgrades in various DC’s across the globe. • Developed the Framework for DC Audit methodology . • Developed a system to automate backups of various systems and applications . • Designed and Led the methodology to upgrade critical customer infrastructure. • Travelled to the DC’s and led the migration across multiple regions. • Designed , ordered and built a full stack lab environment for simulating customer deployments.
TME for Flexpod, Responsible for the cross-collaboration between different product, engineering, sales, and marketing teams which contribute to NetApp's virtualization message via Flexpod. Wrote and validated best practice guides, upgrade validation guides, design guides and technology overviews for distribution among sales teams, customers, partners and analysts. • Design and Validation of new Flexpod Systems • Design cloud infrastructure solutions in collaboration with NetApp partners.
Worked at Cisco TAC, providing support to all customers worldwide. Providing round-the-clock technical support services, online and over the phone. Handled escalations from the team as and when required.
These corporate services are hosted in Rome in a new custom-built data center. First level support for equipment, configuration, software related to Voice/WAN connectivity