Gurugram, Haryana, India
1. I have completed Diploma and BE in Electronics and Communication Engineering. 2. Having overall 7+ years of experience in Telecom sector. 3. Good experience in handling a team and customers as well. 4. Proficient in SDH, DWDM, OTN technology. 5. Good understanding of OSI and TCP Model. 6. Worked on NMS of different vendors like ECI (XDM/BG mux, NPT, Apollo), Huawei (OSN 7500/ 8800/9800), Ciena (3928/5160/8700) family and Alcatel (PSS 1830/ Legacy series). In charge of Troubleshooting of vendors equipment of Nokia PSS, Ciena EPT, ECI (Ribbon). 7. Interested in travelling within city/outside city/outside country.
Network optics design and documentation (Ciena): Prepared detailed transport network optics design including Signal flow diagrams (SFD) and Rack Front View (RFV) along with commissioning and provisioning document/scripts based on customer provided Bill of material and service requirement. Technical issue resolution and client coordination: Collaborate with project management team and customers to resolve technical issues, ensuring optimal channel allocation and equipment configuration, and provided alternative solutions when needed. Project quality control and delivery: Verified equipment orders for accuracy, ensured compliance with design standards, and facilitated timely project delivery through efficient document preparation and review processes. End to End project support: Managed end to end design processes for transport network project, including initial requirements gatherings graphical designs creations(P1/P2), and final document delivery while adding to strict project timelines and quality standards.
Problem Management Team- Virgin Media-UK Provide support in identifying, analysing, and resolving recurring issues and problems within VM-Network. 1. Conduct thorough investigations to determine the underlying causes of problems/ incidents. This involves analysing data, coordinating with relevant teams such as transmission NMC, Data NMC and TV NMC to identify the root cause. 2. Attend Huddle calls with UK Customers, prioritize higher priority Fault Tickets, and collaborate with relevant teams through calls and emails to quickly identify the Root Cause Analysis (RCA). 3. Collaborate with various teams, such as power, development, infrastructure and planning, to develop effective plans for resolving problems. This includes defining clear objectives, timelines, and resource requirements. 4. Analyse incident and problem data to identify trends and patterns. This helps in identifying common sources of problems and implementing preventive measures. 5. Develop and maintain a knowledge base of known errors and workarounds. This includes documenting known issues, their resolutions, and sharing them with relevant teams. 6. Collaborate with Change Management teams to ensure that problem resolutions are properly implemented through the change management process. 7. Prepare and present reports (MIR+ PPT) to higher management on “X-matters” (VM UK portal), as well as on weekly governance call to highlighting key problem areas, trends, and recommendations.
1. Working in NOC-hardware department where we have to find fault of Hardware related issue. 2. Day-to-day work on Ticket number which is auto generated by Netcool, for the subjected issues like (Link down, Hardware failure, Card degrad, Type mismatch, Flapping/Erroring etc.) and RFO(Reason for outage) cases. 3. In ECI working on BG, XDM & Apollo nodes. Also responsible for loop testing to verify media, Error, any HW malfunction. 4. Huawei working on (OSN 8800/9800/7500) and Ciena (3928/5160/8700). Responsible for checking if there is any fiber cut/ODU down/OCh down/Remote Fault/local fault, loop testing if required, check current path of circuit. 5. Handling calls as per Customer inquiries of Hardware relate issue. 6. In case of any outage due to hardware failure, mail is marked, diagnose the issue on priority and provide "Plan of Action" to concerned OPS team along with TT in “Remedy” and take Estimate time for resolution. 7. If required, raise case with vendors for Link down, flapping, Errors, Hardware malfuntion cases and co-ordinate with them continuously for providing ‘Plan of Action’ and after getting POA we mail to concerned team to implement POA successfully. 8. Co-ordinate with concerned field team, respective IM and HW team to provide alarm resolution within SLA. IF required, raise case with vendors and co-ordinate with them continuously for providing ‘Plan of Action’ and execute the same. 9. Worked in NOC_NS, Alarm monitoring and informing to concerned team. Issues like -Link down, Ring Fail, Section Isolation, Node Isolation, OH/patching down, Linear Section down.
Project Coordinator & Technical Support Engineer- Client Location Field Engg (Oct 2018 - Oct 2019) Co-ordination, Team Leader, Communicating with customers and to provide end to end solutions with quality Services, Preparation of Reports (MS-EXCEL), ATP Sheet, Installation & Commissioning of the equipment & working on process making to provide a effective and defined work process for Team. Coordinated for bharti Xtreme project. Handling Software and Hardware/ Lambda up-gradation. Field Engg+ Technical Support Engineer (Oct 2016 - Oct 2018) 1. Performed on-site field surveys and wrote technical narratives to document processes and design changes. 2. Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications. 3. Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines. 4. Installation and Commissioning of PSS-4, PSS-8, PSS-32 & PSS-24. 5. Patch cord (Internal and External) Routing and labeling as per plan Creating the nodes/Modules/ports and monitoring different alarms through LCT. 6. Perform activity link Node Insertion, Channel addition, site shifting for Bharti & RJIL projects. 7. Handling Various Testing Equipment like- SDH Tester and Zetter for Stability and OSNR. For Bharti Airtel & RJIL projects.