Bengaluru, Karnataka, India
I’ve developed problem solving skills since childhood when any of my friends or teacher's computer gets any trouble. Interest in internet increased my hunger for knowledge. Learning new things improved me as I grow up. Started my career in customer service and moved to tech roles when organization realized my super conflict resolution skills. I have thoroughly enjoyed working on different aspects of troubleshooting, education, webinars, training & process planning, apart from liaising with people from diverse sectors and backgrounds. As a creative professional my scope of work reaches into professional media, social media, public relations and micro-environments. This has given me a firm understanding on today’s digital influence, ideas of growth and cultural contexts in an ever changing environment. Alongside this, I have also worked on educating college students on using online Learning system for career progression, I’ve visited different universities and colleges to address students from various fields(MBA, Engineering, Arts,). My recent role with LinkedIn has helped me explore other essential aspects of a business such as strategic alliance & partnerships, product marketing and branding. Love to travel different countries for work. Corporate culture enabled me to learn new things that’s when I went on for six sigma path. Finding out the loop holes in the system, process, design flow and introducing a system which is much better and contains no loop holes. Passion to grow into organization and always introducing new things earned me many rewards, recognition and respect. In my free time I help my friends to develop stable process for their businesses. Curious to know what i do during my free time? I love playing video games on computer/console. Mostly games like Dota 2, Player Unknown Battleground, Fifa, COD series, NFS series etc. While playing i do research about latest patches and how it would affect my game play. Depending upon change in game, i change my play-style and strategy.
- Instructional design, facilitation, content creation, and large product GTM motions that influence real business outcomes (revenue and time savings). - Act as a trusted partner, SME and change agent that consults with the Global Business Organization to design and develop innovative enablement solutions that deliver quantifiable, commercial impact. - Global, scalable programs that promote behavior change, accelerating organizational growth to achieve key learning metrics and strong KPIs. - Builds strong program communication strategies that fuels adoption and execution. - Leverages insights and collaborates across a variety of cross-functional partners and subject matter experts (Product Management, Product Marketing, Workforce Management, Policy and Knowledge Management). - Presents compelling business cases to senior leadership, backed in data to recommend large-scale changes to LinkedIn business systems. - Contributes to team building and champions community.
As a Culture Champion at LinkedIn, I dedicated my time to bringing the company's culture to life through innovative events and initiatives. By designing and executing engaging InDays and special events, I successfully fostered a sense of community and belonging within the office.
o Develop relationships and support the wider Marketing team by identifying and optimizing new strategic opportunities. o Support executive communication within Marketing and cross-functional teams. o Analyzing products, customers and market dynamics. Take initiative, leadership roles, and breakthrough thinking and functioning in highly dynamic environments. o Take a data-driven approach to managing outsourced programs across multiple locations understand the insights/trends driving the feedback from our key stakeholders. o Communicate impact, challenges, roadblocks, insights effectively and concisely to appropriate audiences, including senior stakeholders o Establish robust training and development programs to track and maintain high-quality output
Handling the customer queries via email and giving the resolution within service level agreement. -Interact with LinkedIn’s members on a level that supports the full customer experience -Ensure potential bugs are escalated to correct departments whenever necessary. -Provide education to LinkedIn’s 300+ million professionals in a multichannel communication environment -Develop expertise on a variety of LinkedIn’s products and features, assist customers with product information and site navigation
Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations. Handled calls, emails and chats related to product support.
Handling emails, chats and managing forums. Content management and moderation of the company forum. Troubleshooting the software issues faced by the customer.