Vijay Sharma

Operation Analyst at Yext

Dehradun, Uttarakhand, India

About

Certified IT professional with 5+ years of experience in working on Jira and Zendesk for improving functionality to boost company productivity. proficient in providing Cline support through Zendesk and jira administrators. Highly skilled in solving jira tirage.

Experience

  • Yext ()
    • Senior Operation Analyst
      May 2026 - Present · 3 mos

    • Operation analyst
      Sep 2022 - Present · 3 yrs 11 mos

      Responsible for resolving platform related queries created by clients via JIRA or Zendesk ticket and look after end-to-end Implementation of the Product. Apply excel to compare large data sets of Yext powered listing information against publisher scan results and provide valuable inside.

  • Axis Max Life Insurance Limited (1 yr 5 mos)
    • Operations Associate
      May 2021 - Sep 2022 · 1 yr 5 mos

    • Operations Executive
      Nov 2021 - Apr 2022 · 6 mos

  • Field Sales Manager at Cholamandalam MS General Insurance Co. Ltd.
    Aug 2020 - Mar 2021 · 8 mos

  • Intern at Opple Lighting India
    May 2019 - Jul 2019 · 3 mos

    Project – Creating awareness and promotional activities for Opple Products Implemented various marketing strategies to enhance the sales. Appreciated for generating a revenue of 4 Lacs in 2 months. Generated the leads by pitching the products to the retailers. Visited the existing & new outlets and persuaded them to increase their product line

  • Intern at Sanchi Dugdh Sangh
    Jan 2019 - Feb 2019 · 2 mos

    Sanchi - Sahakari Dugdha Sangha Generated leads for the organization. Prepared questionnaire to identify lack of sales in particular outlet.