Chennai, Tamil Nadu, India
With over 14+ years of experience in quality management, I am committed to ensuring the highest standards across global product quality operations and field quality performance. In my role, I oversee all aspects of product quality—from development through qualification and manufacturing, as well as quality in the field. I focus on key areas such as quality, product reliability, packaging reliability, technology reliability, product qualification, and failure analysis to drive continuous improvements in overall quality and client satisfaction. My key responsibilities include strategic preventive quality assurance for products and processes, as well as install and yield management support at both the systems and commodity levels. I ensure timely reporting through weekly and monthly quality metrics, which helps in monitoring performance and guiding quality improvements. I lead a variety of quality-related activities, such as corrective and preventive actions, quality audits, nonconforming materials (NCM) management, inventory management, and failure analysis (FA). I also play a vital role in product and manufacturing process qualification, OEM quality assurance, and manufacturing quality support. These activities are critical to ensuring that products meet stringent quality standards throughout their lifecycle. Proficient in quality management standards like MES, 7 QC Tools, 8D problem-solving rigorous adherence to quality protocols that address in field quality challenges. My mission is to reduce field failures, enhance product reliability, improve customer satisfaction, and maintain trust in our products across global markets.
--> Role Overview: As an Operations Quality Sr.engg at BYD, I lead and ensure the end-to-end quality management of mobile products, from FATP processes to New Product Introduction (NPI) up to product EOL, ensuring product excellence and meeting industry standards. --> Key Responsibilities: -->New Product Introduction (NPI): Oversee the quality assurance for new mobile products, ensuring successful product lifecycle management from concept through manufacturing, testing, and market launch. -->Cross-Functional Leadership: Lead cross-functional teams, including design, engineering, manufacturing, and supply chain, to ensure smooth product development and integration into production processes. -->Defect and Process Improvement: Lead root cause analysis (RCA) for production defects, drive corrective actions and preventive measures, and implement continuous improvement initiatives to reduce scrap and rework. -->Regulatory and Compliance Management: Ensure all mobile products comply with global quality, regulatory, and industry standards. Maintain thorough documentation for audits and certifications. -->Performance Metrics and Reporting: Track and report on quality performance metrics, including defect rates, product yield, NPI success rates, and use data to drive decision-making and improvement actions. -->Documentation and Data-Driven Decisions: Oversee quality documentation, including inspection records, 8D reports, and quality alerts, while analyzing data to guide continuous improvement efforts. -->5S and Lean Management: Conduct 5S audits, ensure ESD compliance, and apply Lean methodologies like Kaizen and Kanban to promote an efficiently in manufacturing. -->Develop and implement control plans, process audits, and quality checklists, aligning with organizational goals to enhance customer satisfaction and product reliability.
--> Responsible for performing FAI (First Article Inspection) on NPI (New Product Introduction), FCS (First Customer Shipment), and ECN (Engineering Change Notification) products. --> Prepare and maintain quality-related documents, including Standard Inspection Procedures, 8D reports, quality alerts, and inspection records. --> In charge of training and certifying quality operators and inspectors in cosmetic standards, standard inspection procedures, and workmanship standards. -->Prepare reports by collecting, analyzing, and summarizing data, and making recommendations. --> Investigate customer field issues and coordinate purge and rework activities while assessing root causes and implementing corrective actions. Lead the Defect Reduction Team (DRT) to support quality improvement processes, resolve customer issues, and enhance product first pass yields. --> Possess exceptional knowledge of Root Cause Analysis and cause-and-effect techniques. --> Outstanding ability to define problems and collect data. -->General knowledge of SPC, FMEA, Control Plans, PPAP, and APQP. -->Extensive knowledge of Kanban, Kaizen, and 5S. --> Skilled in managing teams and guiding entry-level engineers and technicians. --> Proficient in MS Word, Excel, MS Project, and MS PowerPoint. --> Strong English reading and writing skills, with better listening and speaking abilities. --> Provided timely training for team members on various technological methods and skills. --> Organized and led key meetings for product development. --> Collaborated effectively with various departments. --> Analyzed non-conformances (NCR), supplier performance, and other reports to focus on corrective action projects. --> Evaluated and improved production and service processes and standards. --> Reviewed customer service history and issues to initiate and implement process improvements.
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