Victor Nieto

Customer Success Engineer - Norican

Germany

About

Metallurgical engineer with 10+ years of experience in the steel, mining and foundry industries. Supporting global accounts at Monitizer across the StrikoWestofen, Wheelabrator and DISA products portfolio. I help customers unlock value through digital solutions, process optimization and data management. Fluent communication in Spanish, English and German, with a strong focus on technical expertise.

Experience

  • Customer Success Engineer at Monitizer
    Apr 2026 - Present · 3 mos

    Customer Success Engineer with responsibility for global enterprise accounts, focused on driving innovation through industrial IoT, data, and AI solutions. I work with executive and operational teams to turn objectives into measurable results that improve performance, efficiency, and decision-making. I also work closely with product, engineering, and IoT teams to make sure our solutions solve our customers problems. Key verticals: Green sand casting, high pressure die casting, surface preparation equipment

  • Customer Success Manager at Metalshub
    Mar 2022 - Mar 2026 · 4 yrs 1 mo

    As a customer success manager my main objective is to understand our customer needs and provide customised technical solutions, showcasing the features and benefits of our digital tool portfolio. I continuously collaborate with the sales team in pre-sales activities, additionally I support the implementation process to ensure smooth deployment and user experience. Key verticals: Battery metals, stainless and ferrous scrap. Markets: DACH, LATAM, NA and APAC

  • voestalpine Additive Manufacturing (Full-time · 1 yr 1 mo)
    • Master-Student
      Oct 2020 - Apr 2021 · 7 mos

      Master's student in the field of topology optimization for additive manufacturing with laser-based powder bed fusion (Laser Beam Powder Bed Fusion, LB-PBF). The master's thesis project dealt with reducing the weight and production time of high-pressure die-casting inserts and plastic injection-molded parts produced by additive manufacturing.

    • Engineering Intern
      Apr 2020 - Oct 2020 · 7 mos

      Engineering intern in the area of additive manufacturing with laser-based powder bed fusion (Laser Beam Powder Bed Fusion, LB-PBF). -Additive manufacturing of tool inserts and parts for high-pressure die casting and injection molding. -Preparation and post-processing of components. -Fine Element Methods (FEM) simulations -Flow measurement analysis of conformal cooling channels

  • Student research project at Institut für Eisenhüttenkunde der RWTH Aachen
    Mar 2020 - Oct 2020 · 8 mos

    Literaturübersicht: Nanoengineering von Stählen zur Überwindung des Festigkeits-Duktilitäts-Paradigma

  • Wissenschaftliche Hilfskraft at Access e.V.
    Jul 2019 - Apr 2020 · 10 mos

    Computational fluid dynamic (CFD) analysis: casting simulation of metallic materials. Simulation of nanofluids in metal casting processes, simulation of HPDC (high pressure die casting), gravity sand casting and investment casting. Software package: STAR CCM+™