Torrance, California, United States
Throughout my career, I have been recognized as a performance-driven leaders with value-added skills in developing, leading, and training high-performing teams and equipping them with key skills to ensure positive customer experience and achievement of business deliverables. I am known for leading and managing cross-functional teams, including sales, marketing, and other customer-facing professionals to ensure top-notch customer service delivery that elevates brand image. What makes me standout from the competition is my proven ability to devise and implement highly engaging, effective, and technology-integrated learning materials for students to support achieving academic, intellectual, and social growth objectives. I am a dedicated and goal-focused individual who excels at cultivating positive and inclusive work environments, evaluating team performance, and establishing training benchmarks to ensure team development. Among many others training & development | Needs Analysis & Team Upskilling | Team Building, Training, & Leadership | Project/Program Management | New Business Development | and Sales/Revenue Growth are my strongest suites. I am an interpersonal communicator with expertise in implementing Customer Relationship Management (Salesforce) tools to nurture key client relationships and achieve greater customer satisfaction. Should you have any questions regarding my career, please feel free to connect @ [email protected]
I served as an Adjunct English Professor for several institutions, some of which are listed below: ☞ Los Angeles Southwest College – Los Angeles, CA (2011 – 2015) ☞ West Los Angeles Community College – Culver City, CA (2016 – Present) ☞ Los Angeles Harbor College – Wilmington, CA (2011 – Present) ☞ East Los Angeles Community College – Monterey Park, CA (2018 – 2020) ☞ Golden West College – Huntington Beach, CA (2017 – 2021) As an Adjunct English Professor, I educate diverse student populations of ESL, foreign language, first-generation college, LGBTQ, military veterans, and economically challenged students on English language, literature, and composition. I establish learning objectives for students and facilitate instructional activities. I also analyze student progress and subject understanding through formative/summative assessments and develop lesson plans accordingly. My key contributions and achievements for this role include: ☞ Leveraged advanced technology and audio-visual aids to deliver presentations and teach students. ☞ Improved students’ English reading, writing, and speaking skills by planning and delivering diligent lectures. ☞ Supported students in achieving academic objectives and realizing intellectual, emotional, and social growth potential by providing strategic education and leadership. ☞ Revised teaching methods and instructional materials to satisfy students’ varying needs, abilities, and interests in Urban Fellowship Program, Puente Program, Student Veteran Association, and other success groups. ☞ Equipped students with technical writing skills by providing education integrated with learning and writing practices.
In this phase of my professional career arch, I am responsible for assisting customers with addressing their queries and concerns in a timely and efficient manner. One of my key tasks in this role is to conduct test drives and manage the sales pipeline, including processing of pre-orders and order conversions. It is noteworthy to mention that I mentor and guide Brand Ambassadors on best retail practices to continuously improve our retail performance. Below listed are my key successes for this role: ☞ Established and maintained positive working relations with cross-functional departments to ensure achievement of organizational objectives with improved customer experience. ☞ Enhanced customer satisfaction and retention levels by providing top-notch customer service.
Some Major highlights of this role included: ☞ In this phase of my professional career arch, I was responsible for managing a client pipeline with over 300 leads and orders in Salesforce. ☞ I also oversaw a range of sales and business operations by deploying business productivity tools and software. ☞ It is worth mentioning that I generated significant sales of electric vehicles by balancing competing priorities and leveraging efficient sales tactics. ☞ I was ranked among top three salesperson in terms of orders placed and leads converted. ☞ Enhanced Lucid brand visibility and improved vehicle finalization rate by collaborating with fellow team members in a multi-level and client-facing environment. ☞ Retained a DMV Vehicle Salesperson License and a clean driving record.
During my time with HRM Consultants, I was entrusted with managing client relations and directing business development operations to accomplish bottom-line objectives. I coordinated corporate human resources management functions and provided strategic leadership to 30 case managers and clerical staff. Key achievements for this role included: ☞ Planned, organized, and spearheaded various professional development training sessions for 200+ new employees. ☞ Streamlined Medicaid application process by devising and implementing workflow restructurings. ☞ Generated 1.2 M annual revenue in billable service through contracts sales to client hospitals for Medicaid services. ☞ Served as a liaison between existing and potential client hospitals, HRM Consultants Inc., executive officers, and the Illinois Department of Human Services Administration.