London, England, United Kingdom
Project Manager - Lord Wei, Shoreditch Ventures, Jul 2017 – Dec 2020. Multiple sequential high visibility projects for a UK political figure, including Walsall Council's high street renewal/innovation projects and implementation of tech to support the business. Product Owner / Project Manager - Quiet Mark, May 2018 – Feb 2020. Product Owner for the main website new build, and Project Manager for numerous other projects , including US brand launch. Delivery Manager - Fraendi, Nov 2021 – Jan 2022. Managed project working with leading Indonesian scientific academics to increase collaboration and innovation. PMO - The Workplace Practice, Nov 2022 – November 2023. Managed projects and documentation.
Successfully delivered three Masters' level programs, overseeing resources, event management, facility operations, and timetable management for three courses Led a team to implement a new business-focused module across six Masters' programs for 172 students, driving change management initiatives Managed IT support, complex timetables, stakeholder engagement, communication strategies, risk mitigation, and quality control
Project 1: Rest of the World Documentum Project Implementation of new software across the business to enhance content management practices. By integrating transparent systems, we maximised the reuse of existing content while fostering collaboration among teams. My role encompassed change management and program management, ensuring a seamless transition during the rollout of the new software on a global scale. I took charge of defining comprehensive technical specifications that outlined the precise requirements for data ingestion, transformation, storage, and usage Project 2: Finance One Programme (F1) Standardised using SLA’s and then outsourced payroll and financial transactions to IBM’s offshore team in India, cutting costs by $25 million annually
Project administrative assistant to 5 project managers on up to 30 projects globally as well as taking the lead on small projects Used ITIL practices to streamline ticket management and optimise response rates. Generated weekly reports for IT Support and Project Teams to track and continuously improve IT issue resolution whilst driving decision making processes in managing and addressing the product backlog item (PBI) Experience in managing the RAID log (Risk Actions Issues and Decisions) and project documentation