San Jose, California, United States
Bay Area native and University of San Francisco alum with a degree in Business Administration (Management). I've worn a lot of hats across different industries, from outreach and operations to now working in payroll and tax. I’m someone who thrives in organized chaos, loves problem-solving, and enjoys learning how things work behind the scenes. Whether it’s digging into data, streamlining a process, or supporting a team, I like contributing in ways that make work feel a little smoother and more human. Open to new challenges, curious by nature, and always down to learn something new. Outside of work, you’ll usually find me exploring new food spots 🍲, attending concerts 🎵 , or solving puzzles 🧩.
- Manage the daily schedules of 12 physical therapists, ensuring efficient coordination of over 100 patients on an EHR system. - Streamline scheduling processes to optimize patient flow and improve overall efficiency, serving as a primary Vietnamese translator when needed. - Accurately process copays and input payment data into accounting systems, maintaining precise financial records. - Verify insurance details for patients, ensuring accurate information is recorded and addressing any discrepancies proactively - Create a welcoming environment by greeting and assisting patients, enhancing their overall experience from check-in to check-out. - Provide exceptional phone service, addressing patient inquiries promptly and professionally, overall contributing and improving customer satisfaction.
- Provided guidance and support to a diverse community of undergraduate students, fostering their personal and academic development. - Organized and led community-building activities, fostering a sense of belonging and inclusivity among residents. - Served as a point of contact for residents seeking information about university resources, academic programs, and campus events. - Acted as a resource during crises, providing emotional support and connecting residents with appropriate campus resources. - Maintained accurate records of incidents, resident interactions, and community programs to inform decision-making and improve the overall residential experience. - Enforced university policies and regulations, ensuring a safe and respectful living environment for all residents. - Actively participated in a dedicated committee responsible for shaping the curriculum and content for the next Resident Advisor (RA) training program, helping to develop comprehensive and innovative training materials to prepare future RAs for success in their roles.
- Simultaneously lead and supervised two distinct committees, "Membership & Outreach" and "Street Team," overseeing their membership, activities, and strategic objectives to enhance the organization's reach and impact. - Spearheaded the recruitment, recognition, and effective management of members and volunteers. - Devised innovative outreach strategies, promoted team building, and facilitated leadership development to enhance member retention. - Strategically planned and executed bonding experiences, activities, and leadership development programs for the executive board, members, and Street Team. - Coordinated 10+ volunteers for each event in collaboration with each program director. - Organized, documented, and archived over 100 materials, ensuring efficient record-keeping and accessibility for future use. - Streamlined communication by developing a centralized digital calendar for the organization, resulting in more precise coordination of 15+ events and improved attendance rates among members by over 30 individuals per event.
- Strategically placed promotional posters in key locations across the Bay Area to maximize visibility and engagement for Goldenvoice events. - Identified high-traffic areas and target demographics to ensure effective placement of promotional materials. - Contributed to the success of monthly events by increasing brand awareness and attendance through consistent and targeted marketing efforts. - Developed innovative strategies to enhance the reach and impact of promotional materials within the local community.