Brooklyn, New York, United States
Graduate of Barnard College where I received a Bachelor of Arts in Neuroscience and Behavior on the pre-med track. Highly interested in pursuing a career in health and technology. Motivated to address health outcomes in communities of color with a focus on preventative care. Currently looking to make connections with Barnard Alumnae and individuals in the health care technology space.
• Recorded over 400 hours in daily petitioning and canvassing for candidate running for Kings County Civil Court Judge, leading to successful Democratic primary election win with 66% percent of votes • Confirmed validity of petition signatures by cross checking voter data with the NYC Board of Elections • Drove recognition and material distribution at campaign launch party, fundraisers, and candidate appearances • Developed and managed social media strategy on Instagram and Facebook; designed digital and print marketing materials
• Managed a team of 7 customer experience associates; led weekly 1:1 meetings; performed quality assurance • Conducted bi-annual performance reviews with associates to address performance goals, areas of improvement and development strategies • Served as a dedicated account manager for Headway's largest group practice (50+ nurse practitioners);improving platform efficiency, guaranteed adherence to key timelines/SLAs, and maintained data records for session volume and payroll • Restored relationships with provider and clients by handling escalations weekly and optimizing support processes • Trained 10+ Headway and BPO customer experience associates on resolving provider success related issues types by creating resources, shadowing, and hosting office hours • Supervised the provider onboarding program and trained associates on leading live onboarding sessions • Partnered cross-functionally with EPD, Enablement, and legal teams to drive product roadmap, escalate issues, provide solutions, and analyze adoption of new features
• Resolved ~ 40+ provider and client inquiries regarding platform navigation, technical issues, and therapist-client matching on a daily basis via email, phone, and chat • Maintained a customer satisfaction score of 93+% for Q3’21, Q4’21, and Q1’22 • Led provider onboarding efforts by developing training materials and resources, conducting 8 live onboarding presentations per week with 20+ participants via Zoom to reduce inbound requests, and coordinating with the Sales team to drive platform adoption • Performed benefits and eligibility verification with payer partners
• Oversaw daily operations at multiple NYC office locations • Managed schedule and patient reminders, optimized patient flow and designed medical triage strategy • Spearheaded the transition to telemedicine services and remote operations during the COVID-19 pandemic allowing for sustained patient volume • Structured patient communication protocol yielding a 20% improvement in team response time for inbound patient requests • Served as a liaison between medical director and four key clinical and enterprise partners to ensure effective partnerships and long-term value
• Investigated the impact of isocaloric diets with varying fat contents on appetite and feeding behavior in mice • Designed and executed experiments used to effectively evaluate mice behavior; collected and presented data