Varna Metropolitan Area
I’m a marketing specialist with a focus on local SEO and digital visibility, particularly in the hospitality and F&B space. I enjoy helping businesses become easier to find - and more meaningful to their audience. I value thoughtful marketing, genuine communication, and spaces that make everyday life feel a little more special. Professionally, I’ve worked across different roles that shaped how I approach problems today. As a project coordinator in a translation agency, I managed the full lifecycle of linguistic projects, building strong organizational and communication skills. Earlier in my career, I also worked as a travel agent and in technical support, which taught me how to understand people quickly and adapt in fast-paced environments. I’m comfortable working with a variety of industry-niche tools and systems, and I take pride in learning new technologies quickly. Outside of work, I enjoy traveling, writing my heart out, and working on my candle-making project. :)
We provide innovative services which connect hotels teams and their customers on popular location-based portals like Google Maps, Bing Maps, Apple Maps and many more. We help international large-chain clients accurately and effectively position their products and services in local markets across the globe.
In my role as project coordinator, I was responsible for managing the workflow of linguistic projects. In my time here, I worked on a day-to-day basis with a proprietary management software and multiple translation (CAT) tools. I led daily communication with linguists and client PMs, I also have negotiated rates on ad hoc basis. Received, assessed, scheduled, confirmed each new project, prepared it for translation, followed closely the workflow processes and delivered according to agreed deadlines.
Working in 3 types of GDS in the aviation industry: Sabre, Galileo and Worldspan; Taking inbound calls from customers; Assisting passengers with rebooking their airline tickets for different dates/ destinations; Refunding tickets; Selling tickets; Booking ancillary services: meals, seats, baggage allowance, pets in the cabin; Communicating with nearly all commercial airlines' representatives on a daily basis; Training others for the position; Keeping consistent email communication with passengers; Dispatching to financial department when necessary;
Providing technical support via phone and email to corporate employees from all over the globe in a timely manner, following time frames. Password reset, account management, troubleshooting, different types of software, corporate purchases, handling critical cases, following specific technical procedures and company policies). Working in the biggest sub team in the company. Reporting to supervisors everyday. Striving for positive feedback from QAs and positive surveys from customers.