Victoria Lim

About

Experience

• Ministry of Social and Family Development, Singapore (MSF) (Full-time · 4 yrs 9 mos)
  • Family Coach
    Feb 2025 - Present · 1 yr 6 mos

  • Manager (Social Assistance)
    Jan 2024 - Jan 2025 · 1 yr 1 mo

  • Assistant Manager (Social Assistance)
    Nov 2021 - Dec 2023 · 2 yrs 2 mos

• Assistant Assistent Teacher at Heguru Method Learning Centre
  Jul 2018 - Sep 2020 · 2 yrs 3 mos

  ● Ensured that all students are safe and well taken care of ● Assisted the main teachers in-class activities and marking of classwork ● Helped to coach and encourage students to reach their full potential

• Student Facilitator at Academic Internship Council (The Council on International Educational Exchange)
  Dec 2019 - Feb 2020 · 3 mos

  ●Brought overseas students (18-22 years old) on tours around Singapore ●Ensured that students are adapting and doing well in Singapore and their local internships ●Escalated any problems that students faced to the management

• Customer Services Agent at Grab
  Apr 2018 - Jun 2018 · 3 mos

  ● Delivered in-person support for new drivers registering into the system independently ● Assisted new drivers throughout the registration process and troubleshoot problems ● Provided administrative support to the department, including report data collection, follow-ups and expedited cases

• Customer Services Agent at Uber
  Jan 2018 - Mar 2018 · 3 mos

  ● Delivered 6-star, in-person support for driver-partners in a retail environment ● Troubleshoot problems and resolved driver-partner’s issues ● Provided administrative support: report data collection, follow ups and expedited cases ● Encouraged and convinced customers of the benefits of renting car