Almere, Flevoland, Netherlands
With experience in the DACH market (Germany, Austria, and Switzerland), I am known for being friendly and efficient in providing great customer service. I am focused on maximizing customer satisfaction by offering quick and effective solutions. My strong communication skills help me understand customer needs and deliver the right support, ensuring a positive experience every time.
I supported auditors in the accounts payable analysis process by contacting international suppliers and reviewing their statements to identify potential recovery claims.
As a Customer Support Representative for DACH & NL Region, I assisted and advised customers on sustainable LED products. I provided solutions to a wide range of technical inquiries and ensured customers could make the most of our products and delivered an exceptional service experience.
As a Social Media Engagement Specialist for Philips in the DACH region (Germany, Austria, and Switzerland), I was the first point of contact for customers. I helped with product information, buying support, and community management through live chat, email, review platforms, and social media.