Nicosia, Cyprus
Every business owner knows that winning a customer is only half the battle; keeping and supporting them is where profitability happens. I help B2B, B2C, and SaaS companies protect their revenue by turning customer support into a retention engine. With a background in E-commerce operations, payment workflows, and software ecosystems, I design seamless customer journeys that eliminate friction, build trust, and keep buyers coming back. Whether resolving complex subscription billing issues or managing high-stakes B2B relationships, I focus on the metrics that matter most to business owners: reducing churn, increasing Customer Lifetime Value (LTV), and converting frustrated users into brand advocates. How I Help Businesses Scale & Retain Customers: SaaS Customer Success: Managing B2B/B2C client relationships, resolving technical bottlenecks, and meeting strict SLAs to prevent churn. E-Commerce Operations: Optimizing store backends, handling intricate subscription models, and troubleshooting inventory/order issues to ensure zero friction at checkout and renewal. Payment & Transaction Support: Navigating payment systems, decline resolutions, and transaction flows to secure seamless customer purchasing experiences. Retention Tech Stack: Shopify, Gorgias, Intercom, HubSpot, CRM tools, and data-driven support workflows. With an advanced degree in Management Information Systems (MIS), I combine technical data analysis with human-centric support strategy. I don't just close tickets; I find the root causes of customer frustration and fix them to protect your business's reputation and bottom line. Let's connect! If you're a business owner or hiring manager looking to optimize your support infrastructure, boost retention, and secure your revenue lines, let’s chat. 📧 Contact: [email protected]
- Developed and implemented a Zapier automation to streamline customer feedback responses, connecting Google Forms with a dedicated Gmail address. - This resulted in a 95% increase in customer satisfaction and a 98% increase in the efficiency of the customer support team.
- Increased sales and customer retention by 98% by effectively addressing customer concerns and recommending tailored product solutions. - Successfully converted dissatisfied customers into repeat clients by actively listening to their frustrations, empathetically addressing their concerns, and recommending alternative product packages that better suited their individual needs.
● Acted as a senior liaison for high-value accounts, successfully resolving 92% of complex complaints without management intervention while upholding rigorous brand professional standards. ● Optimized customer interactions by identifying latent needs and recommending tailored skincare regimens, driving a 70% increase in upsell revenue and maintaining a 98% retention rate.