Spain
Promoted to Senior AE ll after 206% quota attainment in FY22
Promoted to Senior Account Executive after 167% quota attainment in FY21 Interviewing new hires for the growing AE team Coaching ramping AEs through weekly call reviews First AE to close a deal of our new "Distro" product within the month of its launch
• Maintained and grew distribution and reseller accounts in the DACH region • Developed business plans with sales leadership to drive revenue, also achieving key sales objectives • Supported partners on business development and tracking ongoing projects • Generated up-sell and cross sell opportunities • Managed the whole sales cycle from prospecting to closing
• Made a high level of outbound calling to potential prospects; • Maximized coverage within a defined region and penetrated organizations with Bitdefender products; • Initiated telephone and email contact with potential prospects • Generated /Qualified opportunities by understanding customer needs via a consultative sales methodology; • Meet the SLA requirements and the internal procedural workflows; • Built and maintained a consolidated relationship with Bitdefender customers;
- Renewed and grew consumer and B2B accounts in the DACH Region through dedicated renewal offers - Made customers retention offers to maximize Bitdefender revenue and exceed quarterly targets - Worked closely with both consumer support and inside sales teams to ensure an accurate report of the overall performance within the B2B segment
- Handle inbound customer inquiries (through phone, chat & email) - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Prepare product or service reports by collecting and analyzing customer information - Manage large amounts of incoming calls - Recommend potential products or services to management by collecting customer information and analyzing customer needs - Work together with Tier 2 and Tier 3 support teams to handle complex issues