Laredo, Texas, United States
Motivated, dedicated, and ambitious are three words that describe me and my work within the Networking industry. With a total of 8 years of in-field(7) and lab experience(1), 4 certifications earned from different global IT industries, and 2 Associate degrees make me a great candidate for a Networking position. Also, my pursuit of a higher education with WGU will soon reward me with a BS in Cybersecurity and Information Assurance which will further increase my expertise in the field. I am eager to hear from you since there is no doubt in my mind that I will be a great asset to your company and your team of engineers
The Network Engineer, under direction, serves as technical lead for network engineering projects or services. Provides technical oversight for the application of and compliance with technical standards. Complete reports and summaries for management and users including project status reports, problem reports, and progress summaries. Other major responsibilities were: • Analyze, troubleshoot, track, and repair enterprise data communication network problems. • Monitor and audit documentation of network engineering designs, plans, maps, and procedures, • Monitor and maintenance of network security. • Analyze, troubleshoot, track, and repair data communications networks. • Monitor Assists with new technology deployments and integration testing.
As part of both the Technician and the Networking team, my main duty was to be the bridge between the two departments and provide fast and effective support to campus technicians and personnel. Manage accounts and software licensing linked to students, faculty, and staff while maintaining state compliance. Other major responsibilities were: • Manage controllers, switches, hubs, and any other network peripherals • Manage Google Suite with over 40,000 Chromebooks and over 55,000 user accounts • Aid and assist campus techs to provide service for over 50,000 students and 3,000 staff members • Provide technical support to district personnel on microcomputer and network issues
As an IT and Network Support Specialist, my major responsibility is to implement customer service principles to help those who require technical assistance. Maintain ongoing production by troubleshooting any work-related device or peripheral (routers, switches, computers, printers, scanners, etc.) as well as any type of fundamental firmware/software. Other major responsibilities are: • Provide remote support to office branches and or sister locations in other states • Engineer and install physical and virtual network topologies for new locations • Backup and maintain physical or virtual servers and databanks stored in-site • Engineer, Install, and maintain surveillance framework and devices • Provide remote support to office branches and or sister locations in other states • Set up new computers or devices by installing required software • Maintaining computer’s software and firmware up to date • Help users restore passwords and set permission with the Domain Controller • Maintaining control over software licenses • Backup and maintain physical and virtual servers and databanks stored in-site • Install and maintain security cameras and surveillance servers. • Maintain Inventory • Work with Compliance to recompile any requested surveillance video footage. • Train users on how to operate software correctly. • Work with other departments to program VBA to automate user tasks and make reports • Wire any new warehouses, cites, or offices that are being implemented by the company • Manage routers, firewalls, switches, hubs, and any other network peripherals
Deal customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. Provide customer service support and resolution of non- routine problems regarding client's services. Update company's medical database based on the actions performed during the call.