Ottawa, Ontario, Canada
With over a decade of project management experience across diverse sectors, I am passionate about leading projects that drive innovation and efficiency. My credentials include PMP certification, Scrum Master, SAFe Agilist, and Lean Six Sigma Green Belt. Currently holding a Reliability Clearance from the Government of Canada with Secret Clearance in progress, I am well-equipped to manage sensitive and high-stakes projects. I excel in developing and implementing robust project management strategies, ensuring projects are delivered within budget and scope. My track record includes leading cross-functional teams to success on complex initiatives such as cloud-based ERP implementations and digital transformation strategies. Notably, my leadership on a high-profile mobility project resulted in significant operational improvements for stakeholders. My core competencies include risk management, resource allocation, and stakeholder engagement. I have successfully executed projects by designing innovative solutions tailored to client needs while maintaining strong relationships with all involved parties. In my current role at MNP Digital, I work closely with IT services to enhance technology operations through strategic initiatives like server replacements and Microsoft 365 migrations. My ability to align IT infrastructure with industry best practices has consistently improved performance metrics. I am eager to leverage my skills as a Senior Project Manager to tackle new challenges that create customer value and drive continuous improvement. Let's connect if you're looking for someone who can transform your project visions into reality! I am passionate about solving business and technology challenges, creating customer value, and driving continuous improvement and growth. I enjoy reading and volunteering for social causes in my spare time. I am seeking new opportunities to leverage my project management skills and experience.
As part of MNP Digital, I lead complex, high-impact digital transformation initiatives for public and private sector clients across Canada. With a focus on agile delivery, I manage cross-functional teams and drive strategic projects in enterprise analytics, system modernisation, workflow automation, and digital experience design. My role blends project leadership, stakeholder engagement, and continuous improvement to ensure timely delivery, operational efficiency, and measurable business value. I am responsible to defining project scope, objectives, timelines, milestones, and resource allocation for the implementation related to migration, alligning with business goals. I collaborate with Executives, Business Executives, IT teams, and Vendors to manage expectations, and hold steering Committe Forums. I help client in managing their policies, including permissions, content management, security controls complying with organizational standards. I oversee the configuration, customization, and integration of enterprise systems (e.g., Microsoft 365, Power Platform, CRM, ERP) that helps in optimizing workflows and helps department collaborate. Identifying potential risks, dependencies, and challenges related to implementation is a key role for me, I develop and execute programs, user adoption strategies, and change management initiatives to ensure a smooth transition and maximize utilization across teams.
Responsible for leading the project management team and setting clear goals and objectives for team members. Develop and implement project management strategies, processes, and best practices. Identify and secure project resources, including personnel, equipment, and funding. Develop and maintain relationships with clients, stakeholders, and partners. Oversee the development of project documentation including scope statements, schedules, and budgets.
• Work with clients to clarify specific requirements of each project • Develop a detailed project plan and track progress • Create and maintain project documentation • Coordinating internal resources, clients and vendors for the flawless execution of projects. Inclusive of scheduling, maintaining, and providing cadence reviews with stakeholders and project teams. • Ensuring all projects are delivered on time, within scope and within budget • Perform risk management to minimize project risks • Develop the following: o Business Case, Project Plan, Project Charter, o Project Scope and associated Work Breakdown Structures, o Project Schedule, o Risk Management Plan, • Plan, prepare and run periodically recurring governance review meetings, • Track and report on service availability through various Service Level Requirements.
•Manage campaign escalations and offer solutions for Klarna products and services •Interact and provide resolution to all levels of stakeholders who have concerns on the products by consistently meeting and exceeding individual sales targets •Communication Management for stakeholder engagement •Monitor self-performance and score cards for the KPI’s listed by the business to achieve the agreed contractual terms. •Performed detailed assessments of escalation to ensure accurate information is recorded in the system
•Managed relationship with stakeholders to meet the business requirements •Owned the project plan for executing large scale projects up to 2m •Created communication strategies and guidance on the metrics to achieve industry best practices •Built an alert mechanism to handle scope change and derive effort estimation for change requests •Administered utilization of offshore capabilities for system integration and website infrastructure upgrades with development teams. •Created project charter and project reports for stakeholders and E-business teams •Drafted project plan helping clients to meet the strategies designed for operational efficiency •Designed processed to get on-time delivery & quality output as per scope document •Performed detailed assessments on issues highlighting risk and impacting project budget, cost, and schedule •Worked on fulfilling project deliverable by utilizing offshore capabilities •Managed internal and external stakeholders ensuring key milestone are achieved at a minimal cost and with high efficiency