Dasmariñas, Calabarzon, Philippines
🤵 PROFESSIONAL SUMMARY • MBA – Middle Management, Ateneo Graduate School of Business (Expected graduation year 2028) • Post Graduate Diploma in Project Management, PUP Graduate School (2024). • Certified AAPM-MPM Master Project Manager, IPMA Level D, PMI-CAPM, and SAFe 5 Practitioner. • 10+ Years experience as Project Manager / Business Analyst / IT Services Support Lead • 20+ Years in total of professional IT and BPO experience handling key roles on different facets of IT Operations and Project Management covering Stakeholder Management, Team Leadership, Mentoring & Performance Management, Process Improvement & Automation (Confluence, Power BI), Data Analytics & Dashboards (Power BI, QlikView), and End-to-End SDLC IT Service Delivery & SLA Governance. 🤵 LEADERSHIP • People Management: Led up to 50 direct reports, coaching for performance, engagement, and client satisfaction. • Internal Stakeholder Management: Partnered with C-suite, HR, and management on policy rollout, performance reviews, scoping new projects, and tender bids. • C-Suite Client Relations: Built trust through on-site visits and virtual sessions, presenting executive decks and status updates. • Multi-Site Oversight: Managed 380 IT support resources across BGC, Alabang, and QC as Services Support Lead. 🤵 PROJECT & TEAM MANAGEMENT • SDLC Expertise (Agile/Scrum/SAFe/Waterfall): From ideation and requirements to QA, deployment, UAT, and closure. • Daily Scrum & Multi-Project Coordination: Facilitated stand-ups, aligned UI/UX prototyping, and balanced concurrent timelines. • Documentation & Tendering: Authored SOWs, BRDs, RTMs, RFPs, handover docs, and maintained Confluence knowledge bases. • End-to-End Stakeholder Engagement: Scoped requirements, led sign-off sessions, delivered status reports, and secured project approvals. 👔 CORE SKILLS • Project Management: Team leadership, timeline assessment, process mapping, As-Is vs. To-Be diagrams, user stories, acceptance criteria, Confluence. • Frameworks & Methodologies: Agile, Scrum, Waterfall, SAFe 5. • Tools & Tech: Jira, Confluence, Trello, FigJam, ClickUp, Power BI, QlikView, AI tools (MS Co-Pilot, LLMs). 👨🎓 CONTINUOUS LEARNING • In Progress for 2025: MBA – Ateneo GSB • Completed in 2024: Postgrad Diploma in PM, PMI-CAPM, IPMA Level D, AAPM-MPM. 🙋♂️ VOLUNTEER ACTIVITY • As a Career Coach, I mentor underprivileged youth and young professionals in the Visayas and Mindanao, sharing IT/BPO industry insights to help them launch their careers.
Duties and Responsibilities: • Lead and oversee the successful execution of projects and dedicated teams. • Implement project management and business analysis, ensuring the alignment of technology solutions with organizational goals and requirements. • Lead the end-to-end execution of IT projects by developing comprehensive plans, timelines, and budgets in collaboration with stakeholders, ensuring timely delivery and adherence to quality standards. • Conduct detailed business analysis, translate business needs into technical specifications, facilitate workshops for requirements gathering, work closely with business units for alignment. • Effectively communicate project progress, milestones, and risks to stakeholders; identify and mitigate potential risks and issues, proactively addressing challenges; implement and oversee quality assurance processes to ensure deliverables meet established standards; and collaborate with cross-functional teams to facilitate effective communication and teamwork. • Handle additional responsibilities as required or undertake ad-hoc tasks as assigned by the management.
Conducted a Brownbag session on the topic: "Understanding the Value of Business Analyst: A Guide for Non-BA Professionals" #KnowledgeSharing #ProjectManagement #BusinessAnalyst #BABOK
Conducted a Brownbag session on the topic: "Mastering the Fundamentals: Essential Knowledge for Business Analyst" #KnowledgeSharing #ProjectManagement #BusinessAnalyst #BABOK
Projects Completed (As Functional Lead): • ICIT Operations SharePoint Site (O365) • ICIT Timecharging Accuracy Dashboard (Qlikview) • ICIT Seat Management Dashboard (Power BI) • ICIT Seat Assignment SharePoint Tracker (O365) Major Accomplishments: • Process Improvement - Faster TAT, and modernization of old process. 1.) Automation of Euhreka vs. PPM report generation, manager's feedback tracker, and call-to-action email notification. 2.) Self-service process in updating of personal seat information through the ICIT Seat Assignment Tracker. 3.) Automation of ICIT Seat Management - report generation, real-time seat availability information based on floor plan, and BCP seats information. 4.) Addressed the Root Cause of ICIT Group weekly timesheet Non-Compliance. • FTE Savings - 1.) 2.5 FTE / Mos - for automating the Euhreka vs. PPM monthly validation process. 2.) Eliminated redundant effort of all 380+ ICIT resources in updating multiple database (CTRAX, Excel Tracker) by streamlining the process, to only update a single tracker - ICIT Seat Assignment SharePoint Tracker. 3.) 3 FTE / Mos - for developing the ICIT Seat Management Dashboard. 4.) 1 FTE / Mos -for addressing the root cause of weekly timesheet non-compliance of ICIT group. Other Project Involvement as Business Analyst or Q.A.: • SAP Operations Management Dashboard (Qlikview) • Utilization Dashboard (Qlikview) Duties and Responsibilities: • Managing ICIT Operations Support for 380+ resources based in 4 different sites in Alabang, BGC, and Quezon City. • Facilitate Monthly Governance Meetings with leadership team. • Wiki article creation and update of standard ICIT guidelines. • POC / liason with Business Operations group on BCP related activities, Risk and Compliance, and Seat Management. • Adress operations-related concerns raised by Delivery Team. • Ad-hoc tasks
Responsibilities: • Assigned as the Tower Lead for EMEA Region • Generates Monthly Project Portfolio Reports for APAC and Japan Region • Generates Monthly PPM Project Update Analysis report, to clean up the data before the Portfolio Reports are generated • Coordinates with the Project Managers in the PPM Update "Actions Required" for their project based on the analysis report • Conducts process and systems training as needed to PMO Counterpart from other regions and with the Project Managers • Creates and updates the process guide documentation • Mainly use HP PPM and SAP B.O. in data/reports generation. • Mainly use MS Excel, Powerpoint, Sharepoint, PDF in publishing reports • Closely work with the B.O. reports development team in creating new and updating existing SAP B.O. based reports depending on the business requirements • Participates in conference calls / close coordination with Executive Management Team, Couterpart PMO Team from other regions, and Project Managers and Coordinators • Publish email reminders to PM to update PPM on or before the due date • Generate Implementation report / confirmation with the project, for each Region • Generates the following reports for each region: GLOBAL - Generate Monthly Pre-run analysis report JAPAN - Generates Monthly Japan Status Report APAC - Monthly APAC Transformation Services Time Actuals Report EMEA - Generates Cost Tracker Report; Generates Red Projects Report Career Highlights • Received an Performance Appraisal Rating of “2 – Excellent Performance” rating for 2014 (Only 10% of the whole AIGSS population has received a rating of 2; 1 is the highest while 5 is the lowest score an employee can be rated) • Successful transition of tasks / reports to Victor from 2 FTE's who has left the company.