Mexico City, Mexico
Professional with 8 years of experience driving customer success in Member Experience, and Enterprise Account Management roles. I have cultivated strategic relationships that translate into strong retention, significant growth through upselling and cross-selling, and enhanced customer satisfaction. Throughout my career, I have honed the ability to proactively identify opportunities, anticipate customer needs, and deliver solutions that maximize their value. My priority is to build lasting and trust-based relationships, which directly impacts the continuous improvement of the customer experience and generates tangible results for the organization. I have successfully managed key accounts in dynamic environments, consistently exceeding sales targets and significantly contributing to customer loyalty and expansion. My commitment to customer success is the driving force behind my daily work, always striving to deliver an exceptional experience. My professional goal is to continue growing and providing strategic value to both my clients and the company, through results-oriented account management and a customer-centric approach.
Coordinadora de eventos y banquetes. Organización de eventos Trato con proveedores Supervisión del servicio Manejo de facturas Planeación de logística
Mayordomo en prácticas profesionales Atención a huéspedes Check in Check out Reservaciones en actividades turísticas