Vicky Reed

HR Director | Head of HR | HR Operations | HR Project Manager | HR Change Manager | HR Transformation | HR Consultant - Seeking interim opportunities

Egham, England, United Kingdom

About

An insightful and influential Interim Senior HR Leader who brings rapid clarity, structure and momentum to complex HR change and transformation. Thrives in fast-moving environments, quickly absorbing organisational context, establishing credibility with senior leaders and turning priorities into clear, deliverable people outcomes. Sectors - Retail - Fashion/Lifestyle Brands - Telecommunications & Communication Services - Energy & Services Areas of Expertise – - HR Strategy Planning & Execution - HR Project Management & Delivery - Change Management - HRIS Roadmap Definition & Implementation - Global HR Policy & Process Definition - Continuous Improvement & Process Reengineering - HR Compliance & Data Governance - HR Operating Model Definition - Stakeholder Engagement - Global HR Operations - People Development & Coaching - Reward & Global Mobility - Employee Engagement Key Strengths - Over 20 years’ experience in Human Resources in a variety of operational and project roles - APMP qualified with significant experience of managing global people projects - Results orientated project and change management skills - Demonstrated ability to manage through ambiguity and competing priorities - Identifying opportunities for continuous improvement and defining improvement plans - Ability to draw clarity from complexity - Proven strong planning and organisation skills - Exceptional problem-solving skills - Reputation for delivering successful change - Strong stakeholder management capability - Quality and integrity driven - Delivers to extremely high standards - Confidence to challenge current ways of working - Proven leadership, coaching and mentoring ability

Experience

  • Business Owner at Phoenix HR Management Limited
    Mar 2023 - Present · 3 yrs 4 mos

  • Interim Head of People Shared Services at Costa Coffee
    Mar 2026 - Present · 4 mos

  • Interim Global People Operations Director (Via Phoenix HR Management) at M+C Saatchi Group
    Jul 2024 - Feb 2026 · 1 yr 8 mos

    Delivering a contract (including several extensions) working alongside the CPO and People Leadership Team delivering a significant change program. Key Projects & Achievements: - Leading the Global People Operations team – Regional Operations Managers, Payroll lead, HRIS specialist and an offshore HR shared service hub - Delivered and embedded a £2m Global Workday project across EMEA, US and APAC - Managing a payroll improvement project to harmonise and streamline operations - Managing a policy project to create and refresh a suite of Global and local People & Operations policies

  • Senior HR Consultant (Via Phoenix HR Management) at Verian Group
    Jul 2023 - Jul 2024 · 1 yr 1 mo

    Delivering a 9-month contract (including two extensions) working with the CPO and HR Leadership Team at Verian (previously known as Kantar Public) focussing on HR transformation and change as they separate from Kantar. Key outputs: - Completed complex benefit renewals for 16 countries - Produced global recommendations for enhancements to core employee benefits - Implemented a suite of global HR policies - Created and delivered a global change and communications plan for a new HRIS, Payroll and HR BPO model

  • Head of HR Operations & Projects at Dr Martens - Airwair International Ltd
    May 2017 - Oct 2022 · 5 yrs 6 mos

    Dr.Martens is an iconic British footwear brand, employing c3000 people across the globe. Key Projects & Achievements - Part of the global HR Leadership team, driving the people agenda and strategic direction of the function. - Led growth of the HR Operations team from a team of 2 to 20. - HR Business Lead on a £3.5m global Talent, HR, Payroll and Time and Attendance system implementation. - Project managed the HR set up of 5 new regions with compliance, systems, payroll and first line support. - Managed the HR due diligence in preparation for the business IPO in Jan 2021. - Defined and implemented a new HR Operating Model covering HR Operations and Business Partnering. - Developed a culture of continuous improvement through automation, simplification and consistency.