Newport, Rhode Island, United States
♦ Eighteen years' experience in customer service♦ MEDITECH integrated healthcare systems and knowledge of computer software applications ♦ Project management and team leadership ♦ Excellent analytical and problem solving skills ♦ Advanced analysis in conflict resolution and multi-level team collaboration.
- Currently manage seventeen hospital accounts across the United States - Facilitate customer communications on escalated issues and collaborate with groups across applications and divisions for resolution - Conduct annual visits to participate in healthcare organization's strategic planning - Help customers define organizational priorities, goals and objectives including achieving HIMSS Stage 7, ARRA Meaningful Use requirements, Joint Commission and State regulations - Assist customers with the planning of regular critical updates - Conduct regular calls with customers to discuss operational issues, project milestones, regulatory requirements and new company initiatives - Maintain a positive and trusted working relationship with upper management - Participate in corporate visits and CIO Forum
- Performed applications specialist responsibilities - Led group projects, interacted with development staff and mentored co-workers - Developed and created education plans and implementation project plans - Documented customer requirements to assist program analysts develop Fixed Assets application in Meditech Advanced Technology language.
- Assisted customer, implemented general accounting and decision support applications: General Ledger, Fixed Assets, Executive Support System, Budgeting and Forecasting, Cost Accounting. - Coordinated and conducted new customer training - Provided supplemental instruction to customers over the phone, through letters, fax and e-mail. - Worked with programmer analysts to resolve any technical issues - Processed requests for system enhancements or modifications - Wrote follow up documentation - Troubleshot and communicated with staff members across multiple MEDITECH applications - Updated and maintained an on-line project tracking systems, customer’s products and resource page and general financials page.